Cresta is on a mission to enhance customer conversations by utilizing AI and human intelligence in contact centers.
The AI Agent team focuses on creating advanced AI Agents that solve practical customer problems using the latest technologies in Large Language Models (LLMs) and AI Agent systems.
As an AI Agent Engineer, you will deploy AI agents to tackle real-world challenges, collaborating with customers and internal teams to ensure successful implementations.
Responsibilities include developing, configuring, and deploying AI agents, integrating them with external systems, optimizing performance, gathering requirements, conducting demos, coordinating projects, and providing technical guidance.
The role requires strong engineering skills, adaptability, and a customer-focused approach.
Requirements:
A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field is required.
A minimum of 3 years of experience in software development, AI/ML engineering, or system integration is necessary.
Proficiency in Python and Golang is essential, with the ability to write clean and efficient code.
Familiarity with AI/ML concepts and hands-on experience with large language models (LLMs) and prompt engineering techniques are strongly preferred.
A strong understanding of AI agent frameworks, function calling, and retrieval-augmented generation (RAG) is required, with hands-on experience in building such systems preferred.
Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring) is necessary.
Hands-on experience with integrating systems via APIs, webhooks, and data pipelines is required.
Excellent communication and project management skills are essential.
An analytical approach to decision-making, including A/B testing and performance monitoring, is necessary.
The ability to thrive in cross-functional environments and collaborate effectively with PMs and engineers is required.
Benefits:
Comprehensive medical, dental, and vision coverage is provided with plans to fit you and your family.
Flexible PTO is available to take the time you need, when you need it.
Paid parental leave is offered for all new parents welcoming a new child.
A retirement savings plan is available to help you plan for the future.
A remote work setup budget is provided to help you create a productive home office.
Monthly wellness and communication stipends are offered to keep you connected and balanced.
An in-office meal program and commuter benefits are provided for onsite employees.
Competitive, location-based pay is offered, along with equity and a comprehensive benefits package.
