Remote AI Agent Engineer

Description:

• Cresta is on a mission to enhance customer conversations by utilizing AI and human intelligence in contact centers.
• The AI Agent team focuses on creating advanced AI Agents that solve practical customer problems using the latest technologies in Large Language Models (LLMs) and AI Agent systems.
• As an AI Agent Engineer, you will deploy AI agents to tackle real-world challenges, collaborating with customers and internal teams to ensure successful implementations.
• Responsibilities include developing, configuring, and deploying AI agents, integrating them with external systems, optimizing performance, gathering requirements, conducting demos, coordinating projects, and providing technical guidance.
• The role requires strong engineering skills, adaptability, and a customer-focused approach.

Requirements:

• A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field is required.
• A minimum of 3 years of experience in software development, AI/ML engineering, or system integration is necessary.
• Proficiency in Python and Golang is essential, with the ability to write clean and efficient code.
• Familiarity with AI/ML concepts and hands-on experience with large language models (LLMs) and prompt engineering techniques are strongly preferred.
• A strong understanding of AI agent frameworks, function calling, and retrieval-augmented generation (RAG) is required, with hands-on experience in building such systems preferred.
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring) is necessary.
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines is required.
• Excellent communication and project management skills are essential.
• An analytical approach to decision-making, including A/B testing and performance monitoring, is necessary.
• The ability to thrive in cross-functional environments and collaborate effectively with PMs and engineers is required.

Benefits:

• Comprehensive medical, dental, and vision coverage is provided with plans to fit you and your family.
• Flexible PTO is available to take the time you need, when you need it.
• Paid parental leave is offered for all new parents welcoming a new child.
• A retirement savings plan is available to help you plan for the future.
• A remote work setup budget is provided to help you create a productive home office.
• Monthly wellness and communication stipends are offered to keep you connected and balanced.
• An in-office meal program and commuter benefits are provided for onsite employees.
• Competitive, location-based pay is offered, along with equity and a comprehensive benefits package.