Assembled builds infrastructure for exceptional customer support, empowering companies to deliver faster service at scale.
The Agent Intelligence team focuses on maximizing AI agent performance and driving volume automation across various communication channels.
The company is one of the largest deploying AI agents in production, working with enterprise clients and facing significant engineering challenges.
As part of the Agent Performance Engineering team, you will work on core systems to enhance AI agents' capabilities in handling complex customer interactions.
Responsibilities include building evaluation frameworks, automating knowledge generation, optimizing AI agent accuracy, developing intelligence infrastructure, and driving volume automation.
Requirements:
You should have 5+ years of experience in software engineering as an individual contributor.
Experience with AI evaluation systems, data pipelines, or AI model optimization is required.
A passion for building systems that measure and improve AI performance is essential.
Experience with retrieval systems, knowledge bases, or information extraction is necessary.
You should enjoy building tools and infrastructure that enhance the performance of engineers and AI systems.
Being highly ambitious and driven, with a focus on setting high goals, is important.
A customer-first mindset, focusing on solving real problems that impact support quality, is crucial.
You should thrive in fast-paced environments and adapt quickly to new insights.
A creative approach to problem-solving is valued, along with a maverick streak.
Experience making a noticeable impact on small teams and in startups or smaller companies is preferred.
Staying humble, open to feedback, valuing teamwork, and a willingness to learn and grow are important traits.
Benefits:
The position offers generous medical, dental, and vision benefits.
Employees receive paid company holidays, sick time, and unlimited time off.
Monthly credits are provided for professional development, wellness, Assembled customers, and commuting.
Paid parental leave is included.
A hybrid work model is available, with catered lunches every weekday and snacks and beverages in the SF & NY offices.
