Remote AI Architect

Description:

• Kustomer is an industry-leading conversational CRM platform that enhances customer experiences through AI and automation.
• The company was founded in 2015 and has raised over $230M in funding, with Meta acquiring Kustomer in 2022.
• Kustomer has transitioned to a standalone company in 2023 and is focused on expanding its AI-native platform and scaling its team.
• The AI Architect will work on the Professional Services team, collaborating with clients to build AI for Customers (AIC) and AI for Representatives (AIR) agents and tooling.
• Responsibilities include leading technical discovery sessions, designing AI agents, building demo environments, guiding data integration, supporting pre-sales conversations, and authoring documentation.
• The role requires collaboration with customer stakeholders and travel up to 25% for onsite engagements.

Requirements:

• Several years of experience in engineering, architecture, or technical consulting, preferably in Enterprise B2C SaaS and Professional Services delivery.
• Proven track record in prompt engineering, API integrations, and hands-on prototype development.
• Ability to conduct effective customer discovery sessions to understand workflows and business processes.
• Experience with machine learning concepts and the ability to communicate value to diverse audiences.
• Familiarity with Customer Experience and Support, including governance, security, and omnichannel delivery.
• Proficiency in testing REST APIs and debugging.
• Strong presentation skills to explain complex ideas and guide stakeholders.
• An innate curiosity for exploring new technologies and sharing insights with colleagues.

Benefits:

• Kustomer offers competitive salaries and stock options.
• In the U.S., benefits include 100% healthcare coverage, 401K, WiFi and mobile reimbursement, and a generous vacation policy.
• In the UK, additional benefits include pension and supplemental health insurance.
• Kustomer is committed to diversity and inclusion, creating an environment where everyone can thrive and feel a sense of belonging.