Soum is on a mission to revolutionize customer service experiences across its C2C marketplace through cutting-edge AI solutions.
The company is looking for a talented AI / GenAI Solutions Engineer to architect, build, and deploy intelligent systems that transform user engagement.
The role involves leveraging tools like Gemini Advanced, Claude Enterprise, and ChatGPT to design scalable, reliable, and context-aware AI agents integrated into Soum’s ecosystem.
The position offers an opportunity to make a tangible impact on customer interactions while working in a collaborative, fast-paced environment.
Responsibilities include building GenAI-powered solutions, driving AI innovation, ensuring scalability and reliability, partnering cross-functionally, evangelizing AI adoption, and bridging technical gaps.
Requirements:
A Bachelor’s degree, preferably in Computer Science, Engineering, or a related technical field is required.
Candidates must have experience designing, building, and deploying AI/ML systems at scale in conversational AI contexts.
Deep hands-on experience using and implementing GenAI tools (e.g., Gemini, ChatGPT, Claude Enterprise) to solve real-world business problems is essential.
A strong understanding of SaaS ecosystems and API integrations (including Google Workspace, Airtable, Freshdesk) is necessary.
Expertise in NLP/NLU, conversational AI frameworks, and large language models is required.
Proficiency in Python and JavaScript for scripting, automation, and lightweight prototyping is needed.
Practical experience integrating AI solutions into production systems via APIs, microservices, and event-driven architectures is important.
Experience working on a C2C platform and a solid understanding of marketplace dynamics, customer support challenges, and user engagement in a C2C environment is preferred.
Candidates should have experience implementing conversational flows, dialogue management, and context tracking in AI agents.
Familiarity with retrieval-augmented generation (RAG) architectures for enhancing LLM capabilities is a plus.
An understanding of data privacy, security, and ethical considerations in AI deployments is required.
The ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively is essential.
Benefits:
The position offers the chance to work at the forefront of GenAI innovation and make a significant impact on customer service experiences.
Employees will have the opportunity to collaborate with cross-functional teams, enhancing their professional growth and knowledge.
The role promotes a culture of continuous improvement and innovation through knowledge-sharing sessions and best practices.
Working in a fast-paced environment allows for the development of skills in managing multiple priorities and adapting to dynamic challenges.
