Remote AI Solutions Engineer

Description:

• The company is seeking an Automation Specialist who is passionate about AI and automation, with a focus on problem-solving and building efficient solutions.
• The role involves designing and building AI-powered automations across voice and messaging platforms using custom code, AI APIs, and LLM integrations like ChatGPT.
• The candidate will engage in full-stack automation development using tools like Make and Zapier, combined with custom JavaScript, APIs, and webhooks to create scalable workflows.
• Responsibilities include developing and refining AI agents (voice and chat) that perform actions, respond intelligently, and integrate with CRMs, support systems, and databases.
• The role requires troubleshooting and optimization, where the candidate will proactively identify gaps, test solutions, resolve errors, and iterate to improve performance.
• The candidate will provide client-facing engineering support by joining client calls to explain systems, debug in real-time, and advise on optimization approaches.
• Documentation and handoff are essential, as the candidate will create clear documentation of workflows, logic maps, and backend integrations for clients and teammates.
• The application process includes several stages: initial application, video introduction, role-specific assessment, recruitment interview, executive interview, client interview, and job offer.

Requirements:

• Candidates must have 3+ years of experience in technical automation or software engineering roles.
• Proficiency in JavaScript, REST APIs, webhooks, and backend logic flows is required.
• Experience with AI tool integrations, particularly with ChatGPT, Claude, or voice LLM agents, is essential.
• Candidates should be proficient with Make, Zapier, and process orchestration tools.
• A strong understanding of data structures, logic trees, and automation design patterns is necessary.
• The ability to debug and problem-solve across multiple systems and tech stacks is required.
• Familiarity with Voice AI tools like ElevenLabs, Vapi, Decagon, Twilio, OpenPhone, Aircall, or other telephony APIs is a bonus.
• Familiarity with CRMs such as HubSpot and Salesforce, as well as customer-facing automation architecture, is also a bonus.

Benefits:

• Employees will be paid in USD every 15th and 30th of the month.
• The position offers up to 14 days of paid time off annually, starting from day one.
• There is observance of paid Philippine Regular Holidays, with flexibility depending on the place of residency.
• The role is 100% remote, allowing employees to work from anywhere.
• Employees will have the opportunity to be part of meaningful, high-impact international projects.
• The work environment is fast-moving, where employees' ideas are valued and matter.