Remote Application Lead (ServiceNow - Order Management)

Description:

• The role is for an Application Lead (ServiceNow) focused on Order Management.
• The position is UK Remote, with occasional travel to Shoreham required.
• The salary for this position is up to £42k.
• The candidate will take ownership of the ServiceNow platform to deliver smarter, faster, and more customer-focused solutions.
• The role involves driving platform strategy, optimizing workflows, and ensuring the ServiceNow Order Management module supports complex, high-volume operations efficiently and innovatively.
• The position requires influencing change, partnering with stakeholders, and creating seamless user experiences across the business.
• Responsibilities include owning and shaping the roadmap for ServiceNow Order Management, designing smarter workflows, championing platform engagement, collaborating with various teams, and identifying opportunities for automation and integration.

Requirements:

• Proven experience in ServiceNow Order Management or similar OMS platforms like Salesforce OMS or MS Dynamics is required.
• A strong grasp of the Order-to-Cash cycle is essential, ideally within managed services or complex operational environments.
• Hands-on expertise in platform administration, configuration, and release management is necessary.
• The candidate must be an excellent communicator with the ability to work across both technical and non-technical teams.
• A curious mind with an eye for automation, integration (APIs, RPA), and emerging AI tools is important for this role.

Benefits:

• The position offers a hybrid working model, providing flexibility to balance work and life.
• The candidate will have the chance to own and grow a critical platform module within a supportive tech-forward team.
• There are opportunities to shape long-term strategy and see ideas make a real business impact.
• The work environment promotes collaboration, innovation, and continuous improvement as part of the culture.