Remote Application Lead (ServiceNow - Order Management) (Remote - UK)

Description:

• The position is for an Application Lead (ServiceNow - Order Management) based in the United Kingdom.
• The role involves taking ownership of the ServiceNow Order Management platform and shaping its roadmap, design, and adoption.
• This position is crucial for streamlining business operations, enhancing customer experience, and driving innovation through automation and integration.
• The Application Lead will collaborate closely with stakeholders across both technical and non-technical teams to ensure the platform meets evolving business needs.
• This is a strategic role that influences change and helps future-proof a critical system in a dynamic, tech-driven environment.
• Key accountabilities include leading the roadmap for ServiceNow Order Management, designing optimized workflows, championing adoption across teams, acting as a liaison between business and technology, and identifying opportunities for automation and AI integration.
• The role requires proven experience in ServiceNow Order Management or comparable platforms, a strong understanding of the full Order-to-Cash cycle, hands-on expertise in platform administration, and excellent communication skills.
• The position offers a competitive salary of up to £42k and is remote-first with occasional travel to Shoreham.
• The opportunity exists to own and develop a critical ServiceNow module within a supportive, innovative team, in a collaborative environment where ideas shape platform strategy and business impact.

Requirements:

• Candidates must have proven experience in ServiceNow Order Management or comparable platforms such as Salesforce OMS or Microsoft Dynamics.
• A strong understanding of the full Order-to-Cash cycle is required, ideally in managed services or complex operations.
• Hands-on expertise in platform administration, configuration, and release management is essential.
• Excellent communication skills are necessary, with the ability to engage both technical and business audiences.
• A proactive and curious mindset with a focus on automation, APIs, RPA, and emerging AI tools is expected.

Benefits:

• The position offers a competitive salary of up to £42k.
• It is a remote-first position, allowing flexibility in work location with occasional travel to Shoreham.
• There is an opportunity to own and develop a critical ServiceNow module within a supportive and innovative team.
• The role provides a collaborative environment where your ideas can directly shape platform strategy and business impact.