Remote Application Monitoring Engineer

Description:

• Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
• The company has powered over 3 million people since 2019, offering personal and business banking, payment, credit, and business management tools.
• The role of Application Monitoring Officer involves providing enterprise-level monitoring to services and systems.
• Responsibilities include ensuring the stability, integrity, and operation of production systems by monitoring, configuring, and driving optimizations.
• The officer will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.
• Key tasks include researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• The officer will take ownership of customer issues reported and see problems through to resolution.
• Tracking computer system issues through to resolution within agreed time limits is essential.
• Unresolved issues must be properly escalated to appropriate internal teams, such as project managers and software developers.
• Providing prompt and accurate feedback to customers is required.
• The officer will refer to internal databases or external resources to provide accurate tech solutions.
• Prioritizing and managing several open issues at one time is necessary.
• Documenting technical knowledge in the form of notes and manuals is part of the role.

Requirements:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role is required.
• A BSc degree in Information Technology, Computer Science, or a relevant field is necessary.
• A basic understanding of Object-Oriented Programming (OOP) concepts is expected.
• A good understanding of computer systems, mobile devices, and other tech products is essential.
• Excellent problem-solving and communication skills are required.
• Familiarity with basic network concepts and tools is necessary.
• Experience troubleshooting using stack traces and log files is required.
• Experience interacting with APIs and troubleshooting related requests is necessary.
• The candidate should have experience being on-call and the ability to jump into complex situations and communicate clearly to stakeholders.
• In-depth knowledge of SQL databases, particularly MySQL, is required.
• Hands-on experience with Windows, Linux, and Mac OS environments is necessary.

Benefits:

• Moniepoint prioritizes the well-being of every team member and fosters a culture where all opinions carry weight and voices are heard.
• The company values and respects each other and emphasizes looking out for one another.
• A learning and development-focused environment is provided, with an emphasis on knowledge sharing, training, and regular internal technical talks.
• The position offers an attractive salary, pension, health insurance, annual bonus, and other benefits.