Remote Associate Cloud Support Engineer

Description:

• Ollion is seeking a motivated and integrity-focused individual to join their team as an Associate Cloud Support Engineer.
• This position is ideal for someone with a passion for technology and a desire to learn and grow.
• The role involves supporting clients, assisting other support teams, and providing top-notch remote technical support.
• Key responsibilities include monitoring systems and client communications, identifying ways to improve customer experiences, and maintaining strong relationships with clients and team members, especially during service disruptions.
• This entry-level role offers a great opportunity to develop a career in a dynamic tech environment, making a real difference in customer satisfaction and operations.

Requirements:

• Candidates must provide remote support for technical issues.
• Monitoring of systems, channels, and client communications is required.
• Assistance with improving documentation, processes, and procedures is necessary.
• Candidates should identify and act quickly on opportunities to enhance customer experience.
• A strong customer-centric mindset and the ability to build and maintain strong, collaborative, and effective relationships internally and externally are essential.
• Effective communication to customer stakeholders during service disruptions, degradations, or outages is required to ensure they receive the latest updates.
• Continuous improvement of skills, product expertise, and knowledge on related technical topics is expected.
• Staying current with system information, changes, and updates is necessary.

Benefits:

• Employees receive a benchmarked, competitive, in-market total rewards package, including base salary and short-term incentives for all employees.
• The organization operates virtually by default, allowing for flexible learning and growth opportunities.
• Retirement planning options, such as CPF, EPF, and company-matched 401(k), are provided.
• Employees have access to a fully comprehensive benefits package, including medical, dental, and vision insurance, as well as mental health resources and wellness programs.
• Generous time off and leave allowances are offered.
• Additional perks and benefits are available, promoting a collaborative work environment and a culture of inclusivity.