Remote Associate Solutions Engineer - APAC

Description:

• Join DomainTools to help customers protect their networks and enhance internet safety.
• The role involves working with large companies to integrate DomainTools products and data into their workflows and systems, including SIEM, TIP, and SOAR technologies.
• As a Solutions Engineer, you will support Enterprise Customers in operationalizing the DomainTools product suite.
• Responsibilities include providing technical support during customer engagement processes, leading training and onboarding sessions, and offering T2/T3 technical support.
• The position requires effective communication of technical concepts to both technical and non-technical audiences.
• You will collaborate with account representatives, product, and engineering teams to ensure customer satisfaction and timely resolutions.
• The role involves documenting best practices, utilizing tools like Confluence, Jira, Zendesk, and Salesforce, and may require occasional travel (~20%).

Requirements:

• Candidates must have experience in enterprise SaaS, particularly in a customer-facing role within Fortune 500 companies.
• A working knowledge of scripting languages, modern object-oriented programming languages, databases, and analytical tools is required.
• Effective communication skills with customer engineers regarding product technical capabilities, including API endpoints and integration use cases, are essential.
• Experience in troubleshooting complex technical issues is necessary.
• Candidates should be fast learners, curious, and able to articulate new technologies and their value propositions quickly.
• The ability to thrive in a high-pressure, fast-paced environment is crucial.

Benefits:

• The position offers the opportunity to work in a dynamic and collaborative environment focused on customer experience.
• Mentorship and resources will be provided to assist with learning and professional development.
• Employees will have the chance to contribute to documentation and learning content for both internal and external audiences.
• The role includes the potential for travel, allowing for engagement with customers and industry events.