Remote Associate Solutions Engineer - EMEA

Description:

• Join DomainTools to help customers enhance their security posture against growing threats.
• The position is for an entry-level Solutions Engineer focused on integrating DomainTools products and data within customer systems such as SIEM, TIP, and SOAR technologies.
• The role involves supporting Enterprise, Government, and Military customers by operationalizing the DomainTools product suite.
• Responsibilities include assisting with demos, proof of values (PoVs), presentations, customer training, supporting marketing at conferences, and resolving technical support escalations.
• The Associate Solutions Engineer will develop new relationships and champion product adoption with existing customers.
• The role requires acting as the primary technical resource in EMEA engagements, collaborating with account representatives and executives during pre-sales, discovery, demonstrations, and proof of concept.
• The position includes leading beginner training and onboarding sessions to guide customer adoption of solutions.
• The engineer will provide T2/T3 technical support by triaging escalated customer and prospect issues, requiring collaboration with product and engineering teams for timely resolutions.
• A proactive approach to customer experience is essential, along with the ability to learn independently and seek knowledge from experts within the organization.

Requirements:

• Candidates must have demonstrable experience in enterprise SaaS, particularly in a customer-facing role within Fortune 500 companies.
• A working knowledge or recent experience with scripting languages, modern object-oriented programming languages, databases, and analytical tools is required.
• Effective communication skills are necessary for discussing technical capabilities with customer engineers, including API endpoints and integration use cases.
• Experience in troubleshooting complex technical issues is essential.
• Candidates should be fast learners, curious, and able to articulate new technologies and their value propositions quickly.
• The ability to thrive in a high-pressure, fast-paced environment is crucial, as the company operates with a small team.

Benefits:

• The position offers the opportunity to work with some of the largest companies in the world in the cybersecurity field.
• Employees will receive mentorship and resources to assist with learning and professional development.
• The role includes the potential for international travel, approximately 40% of the time.
• The company fosters a collaborative and energetic work environment, encouraging personal growth and skill advancement in the cybersecurity industry.