Remote AWS Support Engineer II (Pune/Bangalore/Delhi)

Description:

• As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions.
• You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.
• Key responsibilities include investigating and resolving issues related to networking (VPC, subnets, security groups) and storage.
• You will analyze and fix application performance issues on AWS infrastructure.
• You will develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
• You will implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
• You will automate common Kubernetes tasks.
• You will create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
• You will manage Kubernetes resources such as namespaces, deployments, and services.
• You will write and maintain Terraform modules for provisioning EKS clusters and associated resources.
• You will configure and verify backups, snapshots, and disaster recovery plans.
• You will perform disaster recovery drills as per defined procedures.
• You will monitor and optimize AWS resource utilization and costs.
• You will suggest improvements for operational efficiency.
• You will address Level 2 support tickets and provide resolutions for moderately complex issues.
• You will assist Level 1 engineers with escalations and mentor them as required.
• You will work closely with application teams to deploy and manage services effectively.

Requirements:

• You must have an advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.).
• You should possess strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
• Experience with AWS CloudFormation and Terraform is required.
• You must have an understanding of AWS security best practices and identity and access management.
• You should be able to assist with migrating workloads to AWS and modernizing existing infrastructure.
• You must be capable of analyzing AWS resource usage and identifying optimization opportunities.
• You should implement cost-saving measures, such as rightsizing instances and using reserved instances.
• Excellent problem-solving and analytical skills are essential.
• Strong communication and interpersonal skills are required.
• You must have the ability to work independently and as part of a team.
• A customer-focused approach is necessary.
• Preferred certifications include AWS Certified Solutions Architect - Associate and AWS Certified DevOps Engineer – Professional.

Benefits:

• The position offers the opportunity to work with advanced AWS technologies and solutions.
• You will gain experience in troubleshooting and resolving complex technical issues.
• You will have the chance to develop your skills in automation and Infrastructure as Code.
• The role provides opportunities for professional growth and mentorship.
• You will be part of a collaborative team environment, working closely with application teams.
• The position may offer competitive compensation and benefits packages, including potential for career advancement.