Remote Cloud Administrator II

Description:

• The Cloud Administrator II provides administration for cloud computing platforms, networks, and systems.
• This role is responsible for delivering a great customer experience and serves as an escalation point to provide technical support to customers over chat, phone, and via support tickets.
• The administrator is expected to respond to the Rackspace global support ticket queues and complete first-line resolution to issues in scope.
• It is essential to follow the process, display good judgment in decisions, and create and maintain customer loyalty by exceeding customer expectations.
• The position requires adherence to company security policies and procedures and any other relevant policies and standards as directed.
• Bilingual fluency in Spanish and English is required, with interviews conducted in English.
• The role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico, and Puebla.

Requirements:

• A regional equivalent to a High School Diploma is required.
• Technical education or job-acquired knowledge related to the duties of the role is necessary.
• Candidates should have 1 to 2 years of Cloud or System Operations Administration experience.
• Self-motivation with a strong desire to learn and improve both technical and interpersonal skills is essential.
• Strong verbal and written communication skills are required, along with the ability to communicate basic technical information with team members.
• The candidate should strive for performance improvements in themselves and their peers.
• Leadership qualities to motivate team members and organizational skills to provide quality work at pace are necessary.
• The ability to handle multiple tasks and prioritize work under pressure is required.
• Candidates should be able to work effectively at both team and individual levels.
• Confidence in interacting with more senior and/or skilled areas of the business is important.
• The ability to communicate constructive feedback effectively is necessary.
• Adaptability to changing business and technology requirements is required.
• Sound problem-solving and troubleshooting skills are essential.
• Preferred qualifications include AWS, Azure, GCP, OpenStack, or other cloud computing certification.

Benefits:

• Rackspace Technology is recognized as a best place to work by Fortune, Forbes, and Glassdoor, attracting and developing world-class talent.
• The company is committed to offering equal employment opportunities without regard to various legally protected characteristics.
• Rackspace fosters a culture that embraces unique perspectives, fueling innovation and enabling better service to customers and communities.
• Employees are encouraged to bring their whole selves to work every day, contributing to a winning team on an inspiring mission.