Remote Cloud Operations Engineer, Actimize(Linux, SQL)

Description:

• NiCE is seeking a Cloud Operations Engineer to deliver Application Operations (SaaS) using AWS.
• The role involves configuring backend systems and infrastructure for a global SaaS platform.
• Candidates should have a comprehensive understanding of the Amazon AWS platform and be willing to troubleshoot and innovate.
• Responsibilities include deploying, monitoring, automating, and supporting a highly scalable real-time platform impacting millions of individuals and billions of dollars.
• Key tasks include implementing and configuring application release upgrades, setting up new environments, building monitoring and alerting services, and automating processes using Ansible, Python, and Perl.
• The engineer will also manage change, create deployment scripts, optimize instances and web servers, provide AWS troubleshooting support, and collaborate with technical teams to meet customer needs.
• The position requires working on complex customer problems and providing on-call support in a 24/7 shift environment.

Requirements:

• A minimum of 2 years of relevant experience is required.
• Candidates must have excellent hands-on experience in managing Application Support for 3 tier/2 tier applications.
• Strong problem-solving, analytical, and communication skills are essential.
• Experience in handling complex application performance issues and exposure to APM tools like AppDynamics and Dynatrace is necessary.
• Candidates should have skills in managing containerized/cloud-based applications and familiarity with various AWS services (EC2, S3, IAM, ELB, VPC, VPN).
• Experience in a DevOps environment or Operations team is required, along with excellent troubleshooting skills.
• OS-level knowledge in Windows or Linux and database skills in SQL, Oracle, or Postgres/Cassandra are necessary.
• Familiarity with application servers and middleware technologies (e.g., Tomcat, WebLogic, WebSphere) is required.
• Candidates should have a good understanding of networking and load balancers, as well as exposure to scripting languages (Ansible, Perl, Python, Ruby, Shell script, Powershell).
• Experience with tools like OpsGenie, Nagios, and Rundeck is preferred, along with a good understanding of Kubernetes and cloud/application-level security.
• Experience in the banking and financial domain and familiarity with Agile/Sprint development models are also beneficial.

Benefits:

• Employees will join a fast-paced, collaborative, and creative environment at a market-disrupting global company.
• There are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• The NiCE-FLEX hybrid model allows for maximum flexibility, with 2 days working from the office and 3 days of remote work each week.
• Office days focus on teamwork and collaborative thinking, fostering innovation and a vibrant atmosphere.