Remote Cloud Operations Engineer

Description:

• SearchStax is seeking a Cloud Operations Engineer to join its Cloud team, providing technical support to customers and ensuring the availability and reliability of the search service.
• The role involves managing and supporting the search-as-a-service platform, which includes installing, configuring, maintaining, supporting, and optimizing open source and custom-built software.
• Responsibilities include collaborating with engineers to ensure high availability, resolving customer support tickets, and managing cloud operations in a global support team covering 24x7x365.
• The engineer will set up backups, deploy software, upgrade systems, and perform routine maintenance tasks, either manually or using automation tools like Ansible.
• The position requires performing periodic security audits, generating reports and alerts on core infrastructure, and adhering to Standard Operating Procedures for service requests.
• This is a contract opportunity, and the successful candidate will participate in an on-call rotation schedule.

Requirements:

• Candidates must have strong communication skills and a strong command of English.
• A minimum of 2 years of experience in Linux system administration (Ubuntu/CentOS) is required.
• At least 1 year of experience with a cloud provider (AWS, Azure, or GCP) is necessary.
• Knowledge of network issues, including firewall, routing, and load balancing, is essential.
• Familiarity with scripting languages such as Bash or Python is required.
• Practical knowledge of MySQL and NoSQL (MongoDB) database systems as an administrator is necessary, including backing up, replication, and optimization.
• Experience in web server administration (e.g., Apache, Nginx) is required.
• Exposure to ITIL processes is preferred.
• Candidates should have a willingness to learn new technologies and the ability to work independently as well as part of a team.
• Knowledge of DevOps tools, such as Ansible, Terraform, and Python, would be a plus.

Benefits:

• The position is remote-first, allowing for a diverse team collaboration across the United States and India, with workspaces available in Los Angeles, CA, and Boston, MA.
• There are exciting growth opportunities available, as the company is building cutting-edge open source and cloud technology, providing ample chances for innovation and career advancement.
• The salary range for this position is between $30,000 to $65,000 USD annually, with the final salary determined based on the candidate's experience, skills, and location.
• The company reviews performance regularly and may grant discretionary bonuses to eligible team members.
• SearchStax is committed to building a diverse, equitable, and inclusive environment, ensuring all employees feel respected and valued.