Remote Cloud & Security Administrator - Overnight Shift

Description:

• Atmosera is seeking a highly motivated and experienced Cloud Security Administrator to join their Cloud Escalations Team.
• This position requires working overnight from 9pm to 6am PT, Monday to Friday.
• The role involves advanced troubleshooting and support, acting as an escalation point for technicians, and resolving high-priority incidents following ITIL best practices.
• Responsibilities include managing service requests, installing and configuring customer systems in Azure, and monitoring incidents for customer infrastructure in Azure.
• The candidate will implement automation using scripting languages like PowerShell and Bicep, and apply CI/CD practices for infrastructure provisioning and deployments.
• The role also includes ensuring compliance with various frameworks, analyzing cloud security posture, responding to security incidents, and developing incident response plans.
• The candidate will communicate technical issues to clients, provide exceptional client service, and document Root Cause Analysis and Incident Event Reports.
• Continuous improvement is a key aspect, involving the development of documentation for standard operating procedures and training materials.
• Participation in an on-call rotation for escalated support to meet SLAs is required.

Requirements:

• A minimum of 3 years of hands-on experience in support administration with Azure Cloud is required.
• Proficiency in scripting languages such as PowerShell and Bicep, with experience in automation and CI/CD practices is necessary.
• Experience with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing is essential.
• Expertise in administering hypervisors like Hyper-V and VMware, along with a strong understanding of storage and backup solutions is required.
• Demonstrated ability to optimize Commvault performance and troubleshoot complex issues is needed.
• Knowledge of ITIL best practices for incident and problem management is essential.
• Excellent written and verbal communication skills, with the ability to present technical information to clients, are required.
• A strong analytical mindset with a focus on root-cause analysis, knowledge development, and process creation is necessary.
• The ability to work both independently and as part of a team is required.
• AZ-104 (Azure Administrator) certification is mandatory.
• SC-200 - Security Operations Analyst Associate certification and experience with Infrastructure as Code (IaC) using PowerShell and/or Bicep are nice to have.

Benefits:

• The position offers a competitive salary ranging from $75,000 to $110,000 a year, commensurate with experience and skills.
• Employees benefit from a generous 401(k) plan with a 100% company match on contributions up to 4% of salary.
• A performance-based compensation program is in place, which includes bonus potential in addition to the base salary.
• Atmosera provides 100% employer-paid health, vision, and dental insurance for employees, covering all premiums.
• Company-paid life, AD&D, and short and long-term disability insurance are provided to protect employees and their families.
• Employees enjoy three weeks of paid time off (PTO) and 11 paid holidays throughout the year.
• Paid time off for community service is offered to encourage volunteering with meaningful organizations.
• An employee recognition and reward program is in place to celebrate outstanding performance and contributions.