Remote [CMI] Junior Cloud Support Engineer

Description:

• The position is for a Junior Cloud Support Engineer with a strong interest in Azure cloud technologies, incident response, and automation.
• This role offers an excellent opportunity to develop skills while contributing to a culture of accountability, continuous improvement, and operational excellence within the cloud support team.
• Key responsibilities include incident handling, which involves incident management, triage, impact assessment, and coordination with engineering teams to resolve issues.
• The role also includes supporting the preparation of root cause analysis (RCA) reports after service restoration.
• The engineer will help design and improve processes, reporting, and automation for repetitive tasks.
• Responsibilities also involve maintaining and updating operational runbooks, standard operating procedures (SOPs), and knowledge base articles.
• The position requires assisting with provisioning and configuring Azure resources across multiple environments.
• The engineer will help implement and maintain monitoring, logging, and alerting tools to ensure system reliability.
• Participation in deployments, patching, and disaster recovery activities under guidance is also expected.

Requirements:

• Candidates must have at least 1 year of experience in IT support, infrastructure, or cloud-related roles.
• A basic understanding of Microsoft Azure services and concepts is required.
• Familiarity with Infrastructure as Code (IaC) tools like Terraform is necessary.
• Candidates should possess basic networking knowledge and an interest in cloud-native services.
• Strong willingness to learn, a problem-solving mindset, and good communication skills are essential soft skills for this position.

Benefits:

• The position offers flexible employment and remote work options.
• Employees will have the opportunity to work on international projects with leading global clients.
• There may be opportunities for international business trips.
• The company promotes a non-corporate atmosphere.
• Language classes are provided to enhance communication skills.
• Internal and external training opportunities are available for professional development.
• Employees receive private healthcare and insurance benefits.
• A multisport card is offered to encourage physical activity.
• Well-being initiatives are in place to support employee health and wellness.