Remote Commerce Solutions Engineer

Description:

• Dext is seeking a Commerce Solutions Engineer responsible for delivering advanced technical implementations for Dext Commerce users with needs beyond the product's native support.
• The role involves building custom solutions, leading the onboarding of new users, and supporting ongoing complex technical requests throughout the customer lifecycle.
• Core responsibilities include configuring and managing custom account mappings and advanced Commerce settings tailored to client needs, acting as a product owner for specific workflows or features, proactively identifying and escalating bugs, building strong client relationships, and serving as a strategic liaison between clients, Sales, and Product teams.
• Objectives for 2025 include launching self-service mappings, improving customer education and documentation, delivering internal enablement initiatives, and contributing to scalable product architecture.
• Performance will be measured through client and partner satisfaction, public advocacy and reputation, and the successful adoption and implementation of impactful features.

Requirements:

• Strong written and verbal communication skills, especially in client-facing or cross-functional contexts are required.
• Solid logical reasoning and problem-solving abilities are essential.
• Exceptional attention to detail is necessary, particularly in managing complex configurations or data flows.
• Familiarity with Java and JavaScript is a plus, as they are used in scripting, debugging, or API integration.
• Prior experience in accounting, bookkeeping, or financial systems is highly desirable.
• A foundational understanding of software development principles, including data structures and system design concepts, is required.
• Knowledge of SaaS platforms and integrations, such as e-commerce channels and accounting tools, is a bonus.
• The candidate should proactively manage client expectations, confidently educate and support users, be adaptable and collaborative, and possess a customer-centric mindset.

Benefits:

• Employees enjoy 26 days of paid time off, including a special day off for their birthday.
• The position offers fully remote work, allowing employees to work from wherever suits them best.
• Flexible hours are provided, enabling employees to shape their schedules around their lives.
• Volunteer days are available for employees to give back to causes they care about.
• A personal learning budget is offered to invest in professional growth.
• Generous parental leave is provided to support employees through life’s significant moments.
• Additional health insurance is included for added peace of mind.
• Life insurance coverage is available for employees and their loved ones.
• Well-being perks are offered to help employees stay happy and healthy.