Remote Customer Experience Business Intelligence Analyst

Description:

• LastPass is a leader in password and identity management, trusted by 100,000 businesses and millions of users.
• The company is looking for a highly motivated and experienced Customer Experience Business Intelligence Analyst to join their Customer Experience (CX) Strategy & Operations team.
• This role is ideal for someone passionate about uncovering insights, crafting compelling visual narratives, and understanding business operations.
• The analyst will collaborate closely with cross-functional teams including Customer Success, Support, Community, QA, Business Intelligence, Data Scientists, and Data Engineering.
• Responsibilities include partnering with stakeholders to understand business goals, collecting and analyzing complex data sets, designing dashboards and reports using tools like Power BI, writing SQL queries, investigating data anomalies, documenting data processes, and supporting strategic initiatives with data-backed insights.

Requirements:

• Proven experience in a BI, analytics, or business operations role is required.
• Strong SQL skills and comfort working with relational databases are necessary.
• Expertise in data visualization tools such as Power BI or Tableau is essential.
• The ability to work independently, manage multiple priorities, and deliver high-quality work is expected.
• Strong communication skills are needed to explain complex data to non-technical audiences.
• A passion for understanding business operations beyond just the data is important.
• Experience working with cross-functional teams and navigating ambiguity is required.
• Familiarity with data validation, data lineage, and collaboration with data engineering teams is necessary.
• Experience in SaaS or customer experience-focused organizations, and exposure to tools like Salesforce, dbt, Databricks, and Gainsight are great but not required.

Benefits:

• LastPass offers a market-leading password manager and a high-growth, collaborative environment with inclusive teams.
• The company has a remote-first culture and provides competitive compensation.
• Flexible Paid Time Off policies are available, including Quarterly Self-Care Days and Volunteer Days.
• Parental leave and comprehensive health coverage, including for dependents, are provided.
• Home office setup support and a free LastPass Families account for up to 5 members are included.
• Continuous learning and development opportunities are available, including an annual learning stipend.
• Peer-to-peer recognition through Motivosity and an Employee Assistance Program for well-being support are offered.
• A remote work stipend to support home office needs and options for short-term or remote-centric work arrangements are also available.