Supabase is an open source database-as-a-service platform seeking a Customer Solutions Architect (CSA) to drive adoption across various customers, from startups to established brands.
CSAs are responsible for the entire customer journey, working closely with valuable users to uncover business and technical requirements, design technical solutions, lead proof-of-value implementations, and provide regular customer engagements.
Successful CSAs prioritize customer needs, acting as trusted advisors and advocating for customers within Supabase.
The role includes responsibilities in pre-sales discovery, proof-of-value onboarding, and customer success.
In pre-sales discovery, CSAs lead technical discovery, design and present platform demonstrations, and collaborate with the Growth team to size deals and identify workloads.
During proof-of-value onboarding, CSAs collaborate with customers to define technical scope, set timelines and success criteria, and guide customers through onboarding.
For customer success, CSAs understand customer goals, deliver engagements, serve as internal champions, and build trust-based relationships with customers.
Requirements:
Candidates should have 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar fields.
A strong background with relational database management systems such as PostgreSQL or MySQL is required.
Experience in web application development, particularly with Python, C#, and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js is preferred.
Very strong communication skills are essential, particularly in translating business needs to technical outcomes and vice versa.
Candidates must be well-organized, effective storytellers, and possess meaningful interpersonal skills to navigate multiple stakeholders.
Experience with project management, business analysis, and revenue operations tools like HubSpot and BigQuery is beneficial.
Previous experience leading customer-facing engagements to deliver technical and business value is required.
Benefits:
The position offers 100% remote work from anywhere within the required time zones, with no location-based salary adjustments.
Employees enjoy autonomous work, allowing them to set their own pace while collaborating on projects.
Supabase provides health, vision, and dental benefits, covering 100% of employee costs and 80% for dependents.
A tech allowance is available for office setup needs.
An annual education allowance is provided to support continuous learning.
The company organizes annual off-sites for team bonding and collaboration.
