Remote Customer Solutions Architect, Australia

Description:

• dbt Labs is a leading analytics engineering platform that helps data teams transform raw data into actionable insights.
• The Customer Solutions Architect role is focused on helping current customers maximize their dbt Cloud deployment.
• Responsibilities include monitoring customer accounts, leading technical discussions, and showcasing dbt Cloud's capabilities through demos and workshops.
• The position aims to drive customer satisfaction, leading to renewals and expansions.
• The role requires collaboration with Sales Directors and Solutions Architects and acting as the voice of the customer internally.
• The position is remote and requires the candidate to be based in Australia, working with APAC commercial and enterprise customers.

Requirements:

• Candidates must have 3+ years of experience in a post-sales role, such as a technical account manager or customer success engineer, or as a data practitioner.
• A solid technical background is required, including a firm understanding of modern data warehousing architectures and SQL proficiency.
• Candidates should be comfortable presenting to various stakeholders and have experience in an externally facing role.
• The ability to operate in a fast-paced and ambiguous environment is essential.
• A desire to be an active team member and collaborate with Sales Directors and Solutions Architects is necessary.
• Openness to travel for relationship building is required.

Benefits:

• Employees enjoy unlimited vacation time with a culture that encourages taking time off.
• A monthly healthcare allowance is provided to support purchasing health coverage or other supplemental benefits.
• Employer contributions to superannuation are made in accordance with Australian requirements.
• The company offers generous paid parental leave.
• Flexible monthly stipends are available for health & wellness, home office setup, cellphone & internet, learning and development, office space, and more.