Remote Customer Solutions Engineer (Remote - Ukraine or Poland)

Description:

• The Customer Solutions Engineer position is a remote role available in Ukraine or Poland, posted by Jobgether on behalf of Sift.
• This role involves being part of a high-impact, customer-facing technical team that helps global businesses solve complex challenges using advanced technology.
• The engineer will serve as the primary technical contact for enterprise customers post-sales, supporting them throughout their journey.
• Responsibilities include managing complex customer issues, collaborating with Technical Account Managers and Support Engineers for seamless onboarding and product adoption.
• The engineer will translate business needs into technical solutions, working with data science and engineering teams to optimize machine learning model performance.
• The role requires designing and mapping data integrations through whiteboarding sessions and documentation tailored to each customer's environment.
• Writing custom scripts and queries (e.g., SQL, Bash, Python, Ruby) to calculate metrics, demonstrate ROI, and streamline workflows is essential.
• The engineer will identify process inefficiencies and contribute to the development and automation of internal tools to enhance service delivery.
• Acting as the internal voice of the customer, the engineer will provide feedback to inform product direction and engineering priorities.

Requirements:

• Candidates must have 4+ years of experience in a technical, customer-facing role such as Solutions Engineering, Technical Account Management, or Post-Sales Engineering.
• Strong collaboration skills are required, with experience working cross-functionally with product, engineering, and data science teams.
• Exceptional verbal and written communication skills are necessary, with the ability to engage both technical and non-technical audiences.
• Experience in writing and debugging scripts (Python, Ruby, Bash) and working with web technologies and APIs is essential.
• A strong command of SQL for data analysis and troubleshooting is required.
• Candidates should be self-motivated and organized, capable of managing multiple projects and navigating ambiguity.
• A growth mindset and passion for learning, along with being resourceful and proactive in problem-solving, are important traits.
• Bonus points for candidates with experience in B2B payments or fraud prevention technology.

Benefits:

• The position offers a competitive compensation package, which includes a 5% annual bonus and stock options.
• A health insurance stipend is provided to support employee wellness.
• There is a sports and wellness stipend to encourage a healthy lifestyle.
• A work-from-home stipend is available to optimize the remote office setup.
• Education reimbursement is offered for books, courses, and conferences.
• Employees are entitled to mental health days to help recharge and prioritize well-being.
• The company provides English language development and public speaking training, along with company-sponsored activities and social events.