The Customer Solutions Engineer position is a remote role available in Ukraine or Poland, posted by Jobgether on behalf of Sift.
This role involves being part of a high-impact, customer-facing technical team that helps global businesses solve complex challenges using advanced technology.
The engineer will serve as the primary technical contact for enterprise customers post-sales, supporting them throughout their journey.
Responsibilities include managing complex customer issues, collaborating with Technical Account Managers and Support Engineers for seamless onboarding and product adoption.
The engineer will translate business needs into technical solutions, working with data science and engineering teams to optimize machine learning model performance.
The role requires designing and mapping data integrations through whiteboarding sessions and documentation tailored to each customer's environment.
Writing custom scripts and queries (e.g., SQL, Bash, Python, Ruby) to calculate metrics, demonstrate ROI, and streamline workflows is essential.
The engineer will identify process inefficiencies and contribute to the development and automation of internal tools to enhance service delivery.
Acting as the internal voice of the customer, the engineer will provide feedback to inform product direction and engineering priorities.
Requirements:
Candidates must have 4+ years of experience in a technical, customer-facing role such as Solutions Engineering, Technical Account Management, or Post-Sales Engineering.
Strong collaboration skills are required, with experience working cross-functionally with product, engineering, and data science teams.
Exceptional verbal and written communication skills are necessary, with the ability to engage both technical and non-technical audiences.
Experience in writing and debugging scripts (Python, Ruby, Bash) and working with web technologies and APIs is essential.
A strong command of SQL for data analysis and troubleshooting is required.
Candidates should be self-motivated and organized, capable of managing multiple projects and navigating ambiguity.
A growth mindset and passion for learning, along with being resourceful and proactive in problem-solving, are important traits.
Bonus points for candidates with experience in B2B payments or fraud prevention technology.
Benefits:
The position offers a competitive compensation package, which includes a 5% annual bonus and stock options.
A health insurance stipend is provided to support employee wellness.
There is a sports and wellness stipend to encourage a healthy lifestyle.
A work-from-home stipend is available to optimize the remote office setup.
Education reimbursement is offered for books, courses, and conferences.
Employees are entitled to mental health days to help recharge and prioritize well-being.
The company provides English language development and public speaking training, along with company-sponsored activities and social events.
