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Remote Customer Solutions Engineer

at Voxel

Posted 15 hours ago | 0 applied

Description:

  • Voxel is building the future of Computer Vision and Machine Learning for operations, risk, and safety.
  • The company uses computer vision and AI to enable existing security cameras to automatically detect hazards and high-risk activities, keeping people safe and driving operational efficiencies.
  • Voxel’s site intelligence platform helps safety and operations leaders see unseen risks, make strategic decisions, and prevent workplace incidents.
  • The company serves Fortune 500 customers across various sectors including major grocers, retailers, manufacturers, and logistics providers.
  • Voxel is hiring a Customer Solutions Engineer to act as a technical expert and partner in the customer onboarding process.
  • The role involves supporting the sales team by assessing customer environments, crafting tailored solutions, and ensuring seamless implementation of Voxel’s platform.
  • Responsibilities include delivering product demos, driving product adoption, facilitating technical assessments, and managing end-to-end execution of POCs.
  • The engineer will work cross-functionally with Sales, Engineering, and Customer Success teams.

Requirements:

  • A Bachelor’s Degree in Computer Science, Engineering, Project Management, Safety, or a related field is required.
  • Candidates must have 5+ years of experience in sales engineering, project management, or systems engineering, particularly in safety technology integrations.
  • The ability to quickly learn and understand various camera systems is essential.
  • Experience in project managing large-scale technical integrations across different teams is necessary.
  • Candidates should have experience in hiring, training, and managing team members.
  • The role requires the ability to travel to customer sites for complex installations.
  • Familiarity with network security technologies, including HTTP, proxies, caches, firewalls, SSL/IPsec, and VPNs, is required.
  • Expertise with security camera and video surveillance systems is necessary.
  • Familiarity with safety programs, EH&S risk controls, and workplace safety metrics is preferred.
  • A background in value engineering or business case development for industrial tech is beneficial.
  • Certifications such as GSP, ASP, CSP, PMP, or Six Sigma are a plus.

Benefits:

  • Voxel offers extensive and generous health, dental, and vision insurance.
  • The company provides highly competitive paid parental leave and a support system.
  • Employees can gain ownership in the business through an Equity Incentive Plan.
  • There is generous paid time off and flexible work arrangements available.
  • Daily meals are provided in-office, along with vibrant company events and team-building activities.
  • A 401K retirement plan, HSA/FSA options, and a pre-tax Commuter Card are also included in the benefits package.