Remote Customer Success Engineer - AI & Automation

at Hire Overseas

Posted 15 hours ago 0 applied

Description:

  • Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale.
  • They are looking for a Customer Success Engineer who can support clients from onboarding to long-term success while building and optimizing automation workflows using industry-standard tools.
  • This role is hands-on, involving the design and implementation of technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes.
  • The ideal candidate should have a customer-first mindset, technical implementation experience, and a passion for AI-driven tools.

Requirements:

  • Candidates should have 3–5+ years of experience in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products.
  • Strong experience with automation platforms like Make.com, Zapier, or similar tools is required.
  • A working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents, is necessary.
  • The ability to work with APIs, webhooks, and other technical integrations is essential, though candidates do not need to be full developers.
  • Excellent English communication skills, both verbal and written, are required.
  • Candidates must be able to manage multiple customer projects, timelines, and requests simultaneously.
  • Confidence in building SOPs, internal systems, and scalable support processes is important.
  • A proactive, self-managed approach and the ability to navigate ambiguity with confidence are essential traits.

Benefits:

  • Employees will be paid in USD every 15th and 30th of the month.
  • The position offers up to 14 days of paid time off annually, starting from day one.
  • There is observance of paid Philippine Regular Holidays, with flexibility depending on the place of residency.
  • The role is 100% remote, allowing employees to work from anywhere.
  • Employees will have the opportunity to be part of meaningful, high-impact international projects.
  • The company promotes a fast-moving team environment where employee ideas are valued.