Hightouch’s mission is to empower everyone to take action on their data, with hundreds of companies trusting them to power their growth.
They have pioneered the Composable Customer Data Platform (CDP) that allows companies to use their own data warehouse for customer data management.
The new AI Decisioning platform enables marketers to set goals and guardrails for AI agents to personalize customer interactions.
The Customer Success Engineer role requires strong organizational skills and multitasking abilities.
The role involves direct interaction with users to maximize their value from the platform through various communication channels like Intercom, Slack, phone, or email.
A technical understanding of API documentation and SaaS tools (e.g., CRMs, ESPs, ERPs) is necessary.
The position offers broad exposure across the organization, collaborating with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
The ideal candidate should be eager to learn, collaborate cross-functionally, and deliver optimal customer experiences.
The role requires a self-starter who is comfortable with ambiguity and willing to challenge the status quo.
Requirements:
Candidates must have 5+ years of experience in a customer-facing role.
A technical background is required, either through experience or education.
Candidates should be conversant in SQL or willing to learn the basics and some advanced topics.
Strong discovery and interpersonal skills are essential.
Candidates should demonstrate intellectual curiosity, high ambition, and humility.
High proficiency in reading, writing, and speaking English is required.
The ability to adapt to an ever-changing work environment is necessary.
A thorough understanding of the technology industry and its players is expected.
Benefits:
The salary range for this position is $85,000-$120,000 USD per year, which is location independent due to the remote-first policy.
Hightouch offers meaningful equity compensation in the form of ISO options.
The company provides early exercise options and a 10-year post-termination exercise window for equity.
