Remote Customer Success Engineer - APAC

Description:

• Hightouch’s mission is to empower everyone to take action on their data, with hundreds of companies trusting them to power their growth.
• They have pioneered the Composable Customer Data Platform (CDP) that allows companies to use their own data warehouse for customer data management.
• The new AI Decisioning platform enables marketers to set goals and guardrails for AI agents to personalize customer interactions.
• The Customer Success Engineer role requires strong organizational skills and multitasking abilities.
• The role involves direct interaction with users to maximize their value from the platform through various communication channels like Intercom, Slack, phone, or email.
• A technical understanding of API documentation and SaaS tools (e.g., CRMs, ESPs, ERPs) is necessary.
• The position offers broad exposure across the organization, collaborating with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
• The ideal candidate should be eager to learn, collaborate cross-functionally, and deliver optimal customer experiences.
• The role requires a self-starter who is comfortable with ambiguity and willing to challenge the status quo.

Requirements:

• Candidates must have 5+ years of experience in a customer-facing role.
• A technical background is required, either through experience or education.
• Candidates should be conversant in SQL or willing to learn the basics and some advanced topics.
• Strong discovery and interpersonal skills are essential.
• Candidates should demonstrate intellectual curiosity, high ambition, and humility.
• High proficiency in reading, writing, and speaking English is required.
• The ability to adapt to an ever-changing work environment is necessary.
• A thorough understanding of the technology industry and its players is expected.

Benefits:

• The salary range for this position is $85,000-$120,000 USD per year, which is location independent due to the remote-first policy.
• Hightouch offers meaningful equity compensation in the form of ISO options.
• The company provides early exercise options and a 10-year post-termination exercise window for equity.