Remote Customer Success Engineer - DevSecOps

Description:

• Sonatype is a software supply chain security company that provides an end-to-end software supply chain security solution.
• The company combines proactive protection against malicious open source, enterprise-grade SBOM management, and leading open source dependency management.
• Sonatype empowers enterprises to create and maintain secure, quality, and innovative software at scale.
• The company is the founder of Nexus Repository and steward of Maven Central, the largest repository of Java open-source software.
• Sonatype serves over 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers.
• The role of Customer Success Engineer (CSE) is crucial for ensuring customers see continuous value from the Sonatype Nexus Platform.
• CSEs mentor and educate customers on best practices for implementation and usage of the Sonatype Nexus Platform.
• They discover and analyze gaps in customer experience and work with multi-functional teams to address them.
• CSEs act as the voice of the customer, using insights to drive improvements and influence the product roadmap.
• The goal is to ensure customers are successful and delighted with Sonatype products and services.

Requirements:

• Candidates should have a background in DevOps Engineering, Software Engineering, Quality Engineering, or Solutions Architecture.
• A broad knowledge of the current Software Development Life Cycle (SDLC) and the tools used by development organizations is required.
• Well-honed project management and interpersonal skills are essential.
• A desire to build long-term relationships and help customers succeed is necessary.
• The ability to travel is required, with an expectation of 20% travel to customer locations.
• Candidates must currently reside in the United Kingdom and be authorized to work without sponsorship.

Benefits:

• Sonatype has been recognized as a top workplace, including accolades such as the 2024 BuiltIn Best Places to Work and the European Enterprise Awards 2023.
• The company offers a wellness week where operations are shut down to allow employees personal growth and rest.
• There are diversity and inclusion working groups to promote a supportive workplace environment.
• A parental leave policy is in place to support employees with families.
• Paid Volunteer Time Off (VTO) is provided to encourage community engagement.
• Sonatype values diversity and inclusivity and is an equal-opportunity employer.