Sonatype is a software supply chain security company that provides an end-to-end software supply chain security solution.
The company combines proactive protection against malicious open source, enterprise-grade SBOM management, and leading open source dependency management.
Sonatype empowers enterprises to create and maintain secure, quality, and innovative software at scale.
The company is the founder of Nexus Repository and steward of Maven Central, the largest repository of Java open-source software.
Sonatype serves over 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers.
The role of Customer Success Engineer (CSE) is crucial for ensuring customers see continuous value from the Sonatype Nexus Platform.
CSEs mentor and educate customers on best practices for implementation and usage of the Sonatype Nexus Platform.
They discover and analyze gaps in customer experience and work with multi-functional teams to address them.
CSEs act as the voice of the customer, using insights to drive improvements and influence the product roadmap.
The goal is to ensure customers are successful and delighted with Sonatype products and services.
Requirements:
Candidates should have a background in DevOps Engineering, Software Engineering, Quality Engineering, or Solutions Architecture.
A broad knowledge of the current Software Development Life Cycle (SDLC) and the tools used by development organizations is required.
Well-honed project management and interpersonal skills are essential.
A desire to build long-term relationships and help customers succeed is necessary.
The ability to travel is required, with an expectation of 20% travel to customer locations.
Candidates must currently reside in the United Kingdom and be authorized to work without sponsorship.
Benefits:
Sonatype has been recognized as a top workplace, including accolades such as the 2024 BuiltIn Best Places to Work and the European Enterprise Awards 2023.
The company offers a wellness week where operations are shut down to allow employees personal growth and rest.
There are diversity and inclusion working groups to promote a supportive workplace environment.
A parental leave policy is in place to support employees with families.
Paid Volunteer Time Off (VTO) is provided to encourage community engagement.
Sonatype values diversity and inclusivity and is an equal-opportunity employer.
