Remote Customer Success Engineer

Description:

• Forward Networks is revolutionizing the management of large networks with its Forward Enterprise platform, which delivers a vendor-agnostic "digital twin" of the network based on a mathematical model.
• The platform supports hundreds of thousands of network devices across cloud, hybrid cloud, or on-prem environments and serves as a single source of truth for network operators.
• The company has received significant industry recognition, including being named a “Cool Vendor in Enterprise Networking” by Gartner and “Product of the Year” by Cloud Computing.
• Forward Networks is looking for a Customer Success Engineer to provide world-class post-sales technical leadership to its client base.
• The role involves creating a category and helping build a special company that has been in the market for over 5 years with notable clients including top Federal agencies and Fortune 500/Global 2000 companies.

Requirements:

• A B.S. in Computer Science or equivalent educational experience is required.
• Candidates must have 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies.
• A strong understanding of Networking and Security fundamentals is essential.
• Experience working with multiple network vendors such as A10, Arista, Cisco, F5, Fortinet, Juniper, and Palo Alto Networks is required.
• Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques are necessary, along with superior presentation skills.
• Excellent analytical and problem-solving skills, with the ability to provide quick resolution to problems, are required.
• Demonstrable success in thinking strategically and executing tactically while maintaining high levels of customer satisfaction and retention in a fast-paced environment is expected.
• Highly desired qualifications include one or more of the following certificates: CCIE, JNCIE, or VCDX, experience working for a startup company, and working knowledge of API-driven workflows and scripting languages such as Python, bash, jq, and graphql.

Benefits:

• The position offers a remote work opportunity with a travel requirement of 10-20% for customer and internal meetings.
• The ideal candidate will be located in the Central region of the US.
• The compensation for this position will depend on qualifications, experience, and work location, with a starting base salary plus bonus expected to be between $165,000/yr to $190,000/yr for candidates who receive an offer at the posted level.
• The offered compensation may also include stock options.