Remote CX Solutions Architect

Description:

• As a CX Solutions Architect, you will need expertise in CX platforms such as Genesys, Google, Five9, TalkDesk, Amazon, and NICE across various applications including inbound, outbound, WFM, and other integrated technologies within the CX space like CRM and speech analytics.
• The purpose of the role is to contribute to business growth by partnering with the Sales organization to engage with potential clients, understand their requirements, and build Solution Proposals to meet their needs.
• You will be responsible for deployment, integration, configuration, customization, and working with private, hybrid, and public cloud environments.
• You should demonstrate a willingness to enhance your technical presales skills across diverse solution areas and delivery models, including team extension projects and scope-based engagements.
• Responsibilities include identifying and articulating the value proposition for enterprise clients, analyzing and gathering business requirements, preparing detailed effort and cost estimates, developing end-to-end solutions, staying current with industry trends, driving cross-functional excellence, and performing other duties as required.

Requirements:

• You must have 10+ years of experience selling products and services within CX/Contact Center ecosystems.
• A minimum of 3+ years of hands-on experience with Amazon Connect Contact Center Solutions is required.
• You should have at least 5+ years of professional services experience with at least 2 of the following CCaaS products: Genesys, Amazon, Five9, Google, NICE, or TalkDesk.
• You need 2+ years of experience with cloud platforms such as GCP and AWS, including AI/BOT technologies.
• Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated technologies (CRM, Speech Analytics, Omni-Channel CX) is essential.
• Excellent presentation and communication skills for engaging both internal teams and clients effectively are necessary.
• You should be highly organized with strong time management skills, a self-starter attitude, and the ability to thrive in fast-paced environments.

Benefits:

• You will join a culture of Relentless Performance with a 99% project success rate and more than 30% year-over-year revenue growth.
• The position offers competitive pay and benefits, including health insurance, language courses, and a relocation program.
• You will benefit from a Work From Anywhere culture, enjoying the flexibility that comes with remote work.
• A growth mindset is encouraged, with access to professional development opportunities, including certification programs, mentorship, and internal mobility.
• You will collaborate on impactful projects for top global clients, contributing to shaping the future of industries.
• The company promotes a welcoming multicultural environment, fostering an inclusive and supportive work atmosphere with open communication and regular team-building events.
• You will be part of a company that values social sustainability, focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.