Remote Data Analyst (Energy/Utility Experience) - Work from Home / Dayshift

Description:

• The Metering Support Assistant plays a key role in the SmartEnergy Management Department, supporting the accurate management of meter data across a diverse client portfolio.
• The role involves monitoring data quality, resolving data issues, coordinating with meter providers, and ensuring effective use of internal systems.
• Strong organisational and communication skills, attention to detail, and teamwork are essential.
• Responsibilities include identifying and requesting missing or substituted meter data, manually uploading and verifying data in the internal CRM system, monitoring and resolving issues related to solar and substituted data, and escalating unresolved data issues to the Meter Leader.
• The position also requires reviewing and activating new meter data feeds and managing CRM tickets related to new feed activations.
• The Metering Support Assistant must provide responsive service to internal and external stakeholders, coordinate with meter providers and retailers for data access, and respond promptly to internal team queries.
• Ensuring accuracy of data in internal systems and service records, as well as maintaining up-to-date and consistent customer records, is crucial.
• General responsibilities include participating in team collaboration and knowledge sharing, supporting reporting tasks and ad hoc departmental needs, engaging in ongoing training and development, upholding data confidentiality and service standards, and taking ownership of task quality and timeliness to meet KPIs.

Requirements:

• A minimum of 3–5 years of experience in a similar role, supported by a relevant degree in Business Administration, IT or Data Analytics, or a related discipline is required.
• Data entry experience is required, with experience in a metering, energy services, utilities, or data-intensive environment highly desired.
• Proficiency in Microsoft Office is essential.
• Strong communication skills, both verbal and written, are necessary.
• Excellent planning, time management, and self-organisation skills are required.
• A strong initiative, resourcefulness, and results-driven approach are essential for success in this role.
• Good interpersonal skills and a collaborative mindset are important.
• Customer service experience is preferred.

Benefits:

• The position offers the opportunity to work from home.
• Working hours are Monday to Friday from 7:00 AM to 4:00 PM PHT, with adjustments made for AU daylight saving time.
• Employees will have opportunities to work with leading companies in Australia and beyond.
• Comprehensive HMO and government-mandated benefits are provided.
• Training programmes for career development are available.
• Engaging company outings, team activities, and wellness sessions are part of the benefits.
• The company promotes a supportive and inclusive culture.
• Dedicated managers are focused on employee growth and success.