Remote Data Platform Support Engineer- Remote Australia

Description:

• Actian is seeking a Platform Support Engineer to provide exceptional service and support to customers and partners using their Data Platform, Data Intelligence Platform, and Data Observability Platform.
• The role involves delivering top-notch customer service by demonstrating a high level of service aptitude, product knowledge, and responsiveness.
• Responsibilities include providing customer support via phone and email, managing support cases using Salesforce Service Cloud Reporting Portal, and investigating customer problems.
• The engineer will respond to complex support calls, install and troubleshoot software, research product defects, and set up problem recreation environments.
• Collaboration with various engineering teams is essential to expedite the resolution of customer issues.
• The position requires troubleshooting data integration projects and verifying fixes with customers.
• The engineer will provide 24X7 support, create Knowledge Documents, and contribute to the Knowledge base and community forums.

Requirements:

• Candidates must have 3-5 years of technical support experience as a Support Engineer, with strong troubleshooting and customer service skills.
• Proficiency in English (written and verbal) is required for effective communication with global customers.
• A strong customer service mindset, excellent analytic and debugging skills, and the ability to self-learn new technologies are essential.
• Experience with cloud platform technologies such as AWS, Azure, or Google ecosystems is necessary.
• Knowledge of Data Discovery and Data Catalog tools, Data Observability and Data Quality tools, and database administration skills with various relational and analytics technologies is required.
• Candidates should have experience in operating systems management (MS Windows and Linux) and programming language experience for writing small test cases for REST and GraphQL APIs.
• Experience troubleshooting connectivity issues and familiarity with BI/ETL technologies is important.
• Understanding of Data Governance and Data Warehousing fundamentals is required, with experience in Salesforce and Jira considered a plus.

Benefits:

• The position offers the opportunity to work remotely from Australia.
• Employees will be part of a dynamic team that values initiative and expertise.
• Actian provides a supportive work environment that encourages professional growth and development.
• The role includes the chance to contribute to the knowledge base and community forums, enhancing both personal and organizational knowledge.
• Employees will gain experience with cutting-edge data management and intelligence solutions in a rapidly evolving industry.