Remote Database Support Engineer - US West

Description:

• TigerData is seeking a Database Support Engineer for their global team, focusing on providing deep technical support and daily customer interaction.
• Candidates should have extensive experience with relational databases, particularly PostgreSQL, and be able to quickly understand TimescaleDB.
• The position is fully remote, with a preference for candidates in the US West Coast, Pacific Standard Timezone (PST).
• This is a permanent weekday role with 5-day, 8-hour shifts from Monday to Friday.
• Responsibilities include working with customers on various topics, managing support cases, developing customer relationships, and continuously seeking improvements in products and processes.

Requirements:

• A Bachelor’s degree in computer science, information systems, or equivalent experience is required.
• Candidates must have relational database experience at scale, including administration, data modeling, and query optimization.
• Experience with relational databases, especially PostgreSQL, is a strong plus.
• Previous experience as a technical support professional with external customers is necessary.
• A strong aptitude for understanding and learning new software products is essential.
• Strong communication skills, with the ability to express patience and empathy when troubleshooting complex technical concepts, are required.

Benefits:

• The position offers flexible PTO and comprehensive family leave.
• Employees will enjoy Fridays off in August.
• Fully remote opportunities are available globally.
• Stock options are provided for long-term growth.
• A monthly WiFi stipend is included.
• Professional development and educational resources are available.
• Premium insurance options for employees and their families are offered for US-based employees.