TigerData is hiring a Technical Support Engineer for their international team, focusing on providing deep technical support and customer interaction.
The role is remote-first and permanent, requiring work on weekends with 4-day 10-hour shifts from 7am to 5pm IST, Friday to Monday.
Responsibilities include working with customers on various topics related to TimescaleDB, managing support cases, developing customer relationships, and continuously seeking improvements in products and processes.
Candidates are encouraged to familiarize themselves with TimescaleDB by signing up for a free trial before applying.
Requirements:
A Bachelor’s degree in computer science, information systems, or equivalent experience is required.
Candidates must have relational database experience at scale, including administration, data modeling, and query optimization.
Experience with relational databases, particularly PostgreSQL, is a strong plus.
Previous experience as a technical support professional with external customers is necessary.
A strong aptitude for understanding and learning new software products is essential.
Strong communication skills, with the ability to express patience and empathy when troubleshooting complex technical concepts, are required.
Benefits:
The position offers flexible PTO and comprehensive family leave.
Employees enjoy Fridays off in August.
Fully remote opportunities are available globally.
Stock options are provided for long-term growth.
A monthly WiFi stipend is included.
Professional development and educational resources are available.
Premium insurance options for employees and their families are offered for US-based employees.
