Remote DevRel Engineer - Documenation

Description:

• SigNoz is an open-source observability platform that assists developers in monitoring, tracing, and debugging their applications efficiently.
• The company operates remotely and serves users in over 30 countries, boasting more than 22,000 GitHub stars and a 6,000-member Slack community.
• The DevRel Engineer will own the documentation for SigNoz, setting the structure, tone, and information architecture while ensuring accuracy as the product evolves.
• The role involves deep-diving into code and configuration to reproduce user setups, debug issues, and translate findings into clear documentation and examples.
• The engineer will create onboarding flows and tutorials, writing step-by-step guides, sample applications, and troubleshooting playbooks to help first-time users become power users.
• Collaboration with Engineering and Product teams is essential, including reviewing pull requests for documentation impact and advocating for a doc-first approach.
• Engaging with the community is a key responsibility, which includes answering questions in Slack and GitHub, identifying documentation gaps, and creating solutions pages for common pitfalls.

Requirements:

• Candidates should have at least 2 years of experience in an SRE, DevOps, Platform, or similar technical role.
• Proficiency in reading and debugging at least one of the following programming languages: Go, Python, or JavaScript is required.
• The ideal candidate should be quick to learn new tools and enjoy untangling complex distributed-system problems.
• Strong writing skills are necessary, with the ability to produce crisp, developer-friendly prose and a passion for explaining both the "why" and the "how."
• A customer-obsessed mindset is essential, with a focus on delighting users and removing adoption blockers.

Benefits:

• The position offers the opportunity to work in a fully remote and globally distributed team.
• Employees will be part of a rapidly growing open-source community with significant user engagement and contributions.
• The role allows for direct impact on user experience and documentation quality, contributing to the success of new users in utilizing the platform effectively.
• There is potential for professional growth through collaboration with engineering and product teams, as well as community engagement.