Remote Director, Forward Deployed Solutions Engineer – Applied AI FDE

at ServiceNow

Posted 1 day ago 2 applied

Description:

  • ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to shape the future of enterprise AI.
  • The mission is to build intelligent, scalable AI solutions for critical business challenges, influencing customer success and the future of the platform.
  • As a Director, Forward Deployed Software Engineer (FDSE), you will lead engineering teams to deliver production-ready GenAI solutions.
  • You will provide technical direction, unblock delivery challenges, and ensure architectural integrity across the full stack.
  • Your leadership will turn prototypes into reference implementations, accelerate innovation, and drive repeatable success across industries.
  • You will guide teams in developing LLM-enabled applications, oversee customer-embedded engagements, and direct the creation of reusable engineering assets.
  • You will channel field insights into platform and product teams, influencing roadmap priorities and improving tooling for broader engineering adoption.

Requirements:

  • You must have experience in integrating AI into work processes, decision-making, or problem-solving.
  • A minimum of 13 years of software engineering experience is required, including at least 2 years in customer-facing or embedded roles.
  • Proven ability to design and implement AI-native software in production-ready environments is essential.
  • Strong skills in backend (Python, Node.js, Java), frontend (React, Angular), and APIs (REST/GraphQL) are required.
  • Familiarity with LLM tooling such as LangChain, Semantic Kernel, and prompt chaining is necessary.
  • You should be skilled in debugging distributed systems and implementing monitoring for performance and observability.
  • A platform mindset to contribute to shared SDKs and tools is important.
  • You must have a product sensibility, prioritizing user value and MVP iteration.
  • Experience with DevOps practices, including deploying in AWS, Azure, or GCP, is required.
  • You should be able to travel up to 30% to embed onsite and deliver solutions.

Benefits:

  • The position offers a competitive base pay ranging from $236,000 to $413,000, plus equity and variable compensation.
  • Health plans, including flexible spending accounts, are provided.
  • A 401(k) Plan with company match is available.
  • Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
  • A flexible time away plan and family leave programs are included.
  • Compensation is based on geographic location and is subject to change based on work location.