Remote FBS Data Analyst (NLP / AI Conversational)

Description:

• Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C).
• They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees.
• The company is part of one of the largest Insurance Groups in the world.
• The role involves building and automating dashboards and reports, especially related to Uniphore transcription data.
• The Data Analyst will understand business goals, gather requirements, and communicate effectively about what data is available or limited.
• Responsibilities include extracting and manipulating data using SQL, Cognos ReportNet, OBIEE Answers, and Google Looker.
• The analyst will ensure data quality, contribute to testing and implementation for system upgrades or changes, and analyze the impact on data/reporting.
• The position requires acting as a liaison between business and IT, resolving data-related technical issues collaboratively.
• The role also involves creating NLP to generate insights into transcribed customer interactions.

Requirements:

• A Bachelor’s degree in a relevant field is required.
• Strong proficiency in SQL, including programming, modeling, and handling complex queries, is necessary.
• Advanced knowledge of MS Excel, including baselines and reporting, is required.
• Familiarity with business analysis tools such as Google Data Studio/Looker, Power BI, or Cognos is essential.
• Experience with transcription data analysis platforms such as Uniphore, AWS Connect, or similar tools is needed.
• Expertise in Natural Language Processing (NLP) techniques and data extractions is required.

Benefits:

• The position offers a competitive salary and performance-based bonuses.
• A comprehensive benefits package is included.
• There are career development and training opportunities available.
• Flexible work arrangements, including remote and/or office-based options, are provided.
• The company promotes a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance is part of the benefits.
• A Pension Plan is offered.
• Paid Time Off is included in the benefits package.
• Training & Development opportunities are available for employees.