Remote Full Stack ServiceNow ITSM Developer

Description:

• We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management solutions.
• This role involves designing, developing, and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making.
• You will architect, develop, and enhance ServiceNow solutions that power enterprise-wide self-service and ITSM operations, leveraging cutting-edge AI, automation, and modern development practices.
• You will collaborate with product owners, engineers, and stakeholders to design scalable, high-performance applications while integrating advanced AI/ML, RPA, and predictive intelligence capabilities.
• In this role, you will also guide technical decisions, optimize workflows, and drive innovation by aligning technology choices with business outcomes.
• You will partner with product owners to capture detailed requirements and design high-quality solutions for our users.
• You will contribute to building industry-leading solutions that enable enterprise-wide self-service capabilities.
• You will collaborate closely with developers, product managers, and quality engineers to deliver reliable software solutions.
• You will evaluate diverse technology options for performance, scalability, and cost, and guide the team toward the most effective choices.

Requirements:

• You must have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• You should have 6+ years of combined experience in ServiceNow development and any object-oriented language.
• You need ServiceNow development expertise with a balanced focus on both frontend and backend components.
• You must have advanced proficiency in JavaScript, Glide scripting, Business Rules, and UI policies.
• Familiarity with ServiceNow products such as Virtual Agent, Now Assist, and Integration Hub is required.
• You should have a solid background in data structures, algorithms, object-oriented design, design patterns, and performance/scalability optimization.
• Practical experience with modern UI frameworks such as Angular or React is necessary.
• Experience integrating Agentic AI for automated decision-making and workflow orchestration is required.
• You must have an in-depth understanding of ITIL processes, with specialization in Incident, Change, Request, and Problem Management.
• Proven hands-on skills in REST/SOAP API integrations and working with external AI models are essential.
• You should possess exceptional analytical abilities to troubleshoot and optimize ITSM operations and workflows.
• Backend development experience using Python, Django, and REST API framework is an added advantage.
• ServiceNow Certified System Administrator/Application Developer (CSA/CAD), CIS-ITSM, and CTA certifications are preferred.
• Understanding of Azure OpenAI or similar AI frameworks is required.
• Hands-on experience with AI/ML models, RPA tools, and predictive intelligence solutions is an added advantage.

Benefits:

• ServiceNow offers a flexible work environment with various work personas, including flexible, remote, or required in-office options.
• The company is committed to creating an accessible and inclusive experience for all candidates, providing reasonable accommodations as needed.
• ServiceNow is an equal opportunity employer, ensuring that all qualified applicants receive consideration for employment without discrimination.
• Employment is contingent upon obtaining any necessary export control approvals for positions requiring access to controlled technology.