Goodway Group is recognized as one of AdAge's 2025's BEST PLACES TO WORK and operates as an independent, remote-first media and marketing services firm with over 90 years of history.
The Associate Operations Engineer will assist the business in resolving product and technical issues within the Goodway organization.
Responsibilities include providing functional and technical support to coworkers, diagnosing, troubleshooting, and debugging specialized software systems, and managing the Goodway Group technology stack.
The role involves collaborating with coworkers to analyze and resolve issues, from significant system crashes to simple user errors.
The engineer will work with fellow engineers to identify and resolve bugs and will liaise daily between the Engineering Department and the rest of the organization.
Investigating and resolving data-related issues using SQL/PostgreSQL is a key responsibility.
The engineer will coordinate across the organization to drive the resolution of large-scale outages and assist in maintaining and prioritizing the work queue and backlog in tickets and project management systems.
Requirements:
Candidates must be team players who enjoy client-facing work and are eager to grow and learn in a fast-paced, technology-driven environment.
A working knowledge of SQL/PostgreSQL and relational databases is required.
Understanding of software development and troubleshooting processes is essential.
Established analytical and problem-solving skills are necessary for this role.
Excellent verbal and written communication skills are required to effectively convey technical information to diverse audiences.
Candidates should be highly adaptable, able to manage multiple tasks simultaneously, and consistently deliver quality results.
Exceptional prioritization, organization, and time management skills are important.
The ability to remain calm and provide excellent customer support during stressful situations is crucial.
Benefits:
Goodway Group promotes a human-first approach and is committed to inclusivity and diversity within the workplace.
The company encourages applications from all individuals, regardless of various protected statuses, fostering a diverse workforce.
Female candidates are particularly encouraged to apply, even if they do not meet all the listed requirements, as the company recognizes the disparity in application tendencies between genders.
