Remote Head of Engineering | $150K-$180K + remote | High-Growth Contact Center SaaS/AI Company

Description:

• The company is a fast-growing contact center SaaS company that has been recognized as a top 10 contact center solution provider.
• Their platform provides a comprehensive suite of unified communications and consumer payment tools, along with intelligence-based automation and real-time analytics to reduce operational costs and enhance call center workflows.
• The role of Head of Engineering involves balancing hands-on execution with strong leadership in technology and team direction.
• The candidate will lead the technical direction across two key product verticals: Contact Center Solutions and Smart Payment Gateways.
• The position requires experience in integrating AI-powered capabilities into core products to improve automation, personalization, and decision-making.
• Responsibilities include designing, building, and scaling core platform features, writing production-ready code, and leading agile methodologies.
• The candidate will mentor engineering team members, shape the engineering roadmap, and align technical execution with customer needs and company vision.
• The role also involves integrating AI capabilities into SaaS products and assessing where AI adds the most value.

Requirements:

• The candidate must have 6-10+ years of engineering experience with the LAMP stack, including PHP 8+ (Laravel framework), MySQL, Linux, and AWS.
• Proven experience in leading and scaling technology teams in a fast-paced environment, ideally similar to a startup, is required.
• Demonstrated experience in integrating AI and ML capabilities into SaaS products is essential.
• Experience with Python, Node, React, Angular, and Jquery is a plus but not mandatory.
• Familiarity with healthcare or fintech is advantageous.
• A deep understanding of version control systems (e.g., Git) and CI/CD pipelines is necessary.
• The candidate should have a solid understanding of web application architecture, microservices, and cloud-based solutions.
• Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes is required.
• Strong understanding of agile methodologies (Scrum/Kanban) and experience leading agile teams is essential.
• Exceptional communication skills and the ability to work effectively across teams, including Product, DevOps, and QA, are necessary.
• The candidate should have strong experience in leading cross-functional engineering teams and mentoring engineering talent.
• The ability to provide constructive feedback and foster a positive team culture is required.
• The candidate must be extremely organized, self-sufficient, and able to work independently in a fast-paced environment with changing requirements.

Benefits:

• The position offers a competitive salary and benefits package.
• Employees will enjoy a collaborative, innovative, and supportive work environment.
• There are opportunities for professional growth and leadership development.
• The role includes flexible working hours and the option to work remotely.
• Employees will have access to cutting-edge technologies and projects in the fintech and healthcare sectors.