Remote IT Support Engineer 2

Description:

• StubHub is on a mission to redefine the live event experience globally, ensuring a delightful experience for both ticket buyers and sellers.
• The company is seeking an IT Support Engineer II to join its global IT Team in the New York City office.
• The role involves providing IT support to StubHub teams in person, through technology support tools, and via a ticketing system.
• Responsibilities include leveraging Azure Automation to streamline request handling, maintaining IT equipment inventory, supporting the transition from on-premise to Azure, and assisting with IT systems onboarding/offboarding.
• The engineer will keep the corporate environment updated for security, administer productivity and collaboration tools, and work collaboratively on projects to improve procedures and processes.
• The position requires proactive identification and implementation of innovative solutions to enhance IT support services and ensure operational efficiency.

Requirements:

• Candidates must have 3+ years of experience providing IT support to a company with multiple office branches.
• A solid understanding of Active Directory, Office365, Exchange Online, Zoom, Slack, Jira Cloud, and SharePoint Online is required.
• Experience working with a ticketing platform, specifically Jira Service Management, is necessary.
• Intermediate-level experience with Microsoft Azure, including Azure AD, PIM, VMs, and WVD, is expected.
• Candidates should have experience deploying machines with automation tools and basic automation/scripting experience, preferably using Windows PowerShell.
• A basic understanding of networking concepts, including subnets and VLANs, is required, with prior experience managing switches and wireless area networks being a plus.
• Excellent customer service and communication skills are essential for this role.

Benefits:

• The position offers an accelerated growth environment designed for swift skill and knowledge enhancement, allowing autonomy to lead experiments and tests.
• A top-tier compensation package is provided, with competitive base pay that aligns with the employee's impact.
• Employees enjoy flexible time off, promoting a healthy work-life balance with unlimited Flex Time Off.
• A comprehensive benefits package is available, including 401k and premium health, vision, and dental insurance options.