Remote IT System Administrator (Remote - India)

Description:

• The IT System Administrator will work the US shift and play a critical role in ensuring seamless technology operations across a global team.
• This position involves supporting cloud-first environments, managing user access and device configurations, and maintaining a secure, well-documented IT infrastructure.
• The role requires strong technical troubleshooting skills, a proactive mindset, and a deep understanding of SaaS platforms and identity management systems.
• Responsibilities include delivering high-quality support to end-users in a global, cloud-based environment, overseeing service desk operations, and managing SaaS account provisioning and license tracking across 200+ tools.
• The administrator will support workstation configuration using MDM tools (Intune, JAMF) and collaborate with cybersecurity and compliance teams on access reviews and reports.
• The role also involves administering and troubleshooting identity systems, especially Okta and O365 SSO integrations, and working with application owners to configure SAML, OIDC, SCIM for SSO.
• Documentation of processes and maintenance of IT operational procedures for knowledge sharing and continuity is essential.
• Candidates should have 3–8 years of experience in corporate IT, with a strong background in identity and SaaS management, and expertise in troubleshooting both Windows and Mac operating systems.

Requirements:

• Candidates must have proficiency in Okta, O365, and Single Sign-On (SSO) technologies and protocols (SAML, OIDC, SCIM).
• The ability to manage multiple priorities and handle user requests via helpdesk, email, and in-person is required.
• Excellent communication, time management, and self-management skills are essential.
• A strong understanding of networking, cloud infrastructure, and cybersecurity principles is necessary.
• Experience supporting global teams and collaborating across time zones is preferred.
• Preferred exposure to compliance frameworks like GDPR, SOC2, ISO 27001, or PCI-DSS is advantageous.

Benefits:

• The position offers a competitive salary aligned with experience and expertise.
• Employees will have the opportunity to work remotely with a globally distributed, remote-first team.
• There is exposure to cutting-edge IT practices in a cloud-native environment.
• The role provides the opportunity to work with international colleagues and support enterprise-scale infrastructure.
• Flexible work arrangements are available to accommodate personal well-being.
• The company promotes a supportive work culture with a strong emphasis on growth, innovation, and inclusion.