Remote IT System Administrator

Description:

• Exeevo is a global leader in customer relationship management (CRM) solutions, specifically designed for the Life Sciences industry.
• The company offers an AI-powered, cloud-based platform that integrates sales, marketing, medical, and service functions for pharmaceutical, biotech, and medical device organizations.
• The IT Support Engineer will handle complex IT issues and work with infrastructure and applications across public cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Responsibilities include providing advanced support for desktops, laptops, peripherals, and operating systems (Windows/macOS).
• The role involves administering and troubleshooting Microsoft 365, Exchange, SharePoint, and Teams.
• A working knowledge of at least one cloud platform (AWS, Azure, or GCP) is required.
• The engineer will manage security groups, distribution lists, and access permissions.
• Responsibilities also include managing Intune for device policies, compliance, and software deployment.
• The role requires handling identity and access management via Azure AD, including MFA and group policies.
• The engineer will respond to and resolve basic user support requests through a ticketing system, phone, or email.
• Troubleshooting and resolving issues related to MS Office, printers, and basic network connectivity is part of the job.
• The engineer will perform initial triage of incidents and escalate issues when necessary.
• Assisting with user onboarding/offboarding, including account creation and equipment setup, is expected.
• Monitoring IT systems and reporting abnormalities or outages is a key responsibility.
• The engineer will coordinate with vendors for IT procurements and support escalations.
• Performing hardware diagnostics and replacements is required.
• The role includes monitoring and maintaining IT systems, including security tools like Defender for Endpoint and Kaseya-Bitdefender.
• Ensuring the accuracy and updating of the IT asset inventory is necessary.
• The engineer will work within an ITSM system to manage incident queues and escalate to L3 when necessary.
• A minimum of 5-7 years of experience in IT support with L2 responsibilities is required.
• Hands-on experience with Microsoft 365, Intune, Azure AD, and endpoint security tools is essential.
• Strong troubleshooting skills for Windows and macOS systems are necessary.
• An understanding of ITSM/ticketing systems such as ManageEngine or Jira is required.
• Good documentation and communication skills are important.
• Certifications like Microsoft 365 Fundamentals or ITIL are considered a plus.
• The candidate must be willing to work in the US or Canada time zones.

Requirements:

• Candidates must have 5-7 years of experience in IT support with L2 responsibilities.
• Hands-on experience with Microsoft 365, Intune, Azure AD, and endpoint security tools is required.
• Strong troubleshooting skills for both Windows and macOS systems are necessary.
• An understanding of ITSM/ticketing systems such as ManageEngine or Jira is essential.
• Good documentation and communication skills are important for this role.
• Certifications like Microsoft 365 Fundamentals or ITIL are a plus.
• Candidates must be willing to work in the US or Canada time zones.

Benefits:

• Exeevo offers a dynamic work environment in a leading company within the Life Sciences industry.
• Employees have the opportunity to work with advanced technologies and cloud platforms.
• The role provides a chance to develop skills in IT support and cloud services.
• Working at Exeevo allows for collaboration with a global team across various regions.
• The company supports professional development and certifications in relevant fields.