Foxit is a leading global software provider of fast, affordable, and secure PDF solutions, used by millions worldwide.
The company has customers in over 200 countries and operates globally, with offices in the US, Asia, Europe, and Australia.
The L1 India Support Engineer will handle Level 1 and Level 2 product issues, troubleshoot and resolve customer problems, and collaborate with product teams for continuous improvement.
The role requires working rotational shifts 24/7, including weekdays and weekends.
Key responsibilities include serving as Level 1 customer support, resolving product or service problems, providing technical support to learning software users, advising on software implementation during pre/post deployment, and developing methods for synchronous technology adoption into curriculum.
Requirements:
Candidates must be communicative and able to carry a professional conversation, providing direct and understandable responses.
A Bachelor’s degree with 3–5 years of experience in providing product support (both technical and non-technical) is desired.
Demonstrated successful project management skills are required.
Programming certifications, experience, or related coursework is a plus.
Expertise in setting up and supporting synchronous communication, including voice, video, and chat, is necessary.
Experience in supporting technology and learning management systems is preferred.
Familiarity with web conferencing technology is also beneficial.
Benefits:
Joining Foxit means being part of a company that is reshaping the future of PDF technology worldwide.
Employees will have the opportunity to work with a diverse and global team.
The role offers the chance to develop skills in a fast-paced and innovative environment.
Employees can expect to engage in continuous improvement and collaboration with product teams.
