Remote L1 India Support Engineer

Description:

• Foxit is a leading global software provider of fast, affordable, and secure PDF solutions, used by millions worldwide.
• The company has customers in over 200 countries and operates globally, with offices in the US, Asia, Europe, and Australia.
• The L1 India Support Engineer will handle Level 1 and Level 2 product issues, troubleshoot and resolve customer problems, and collaborate with product teams for continuous improvement.
• The role requires working rotational shifts 24/7, including weekdays and weekends.
• Key responsibilities include serving as Level 1 customer support, resolving product or service problems, providing technical support to learning software users, advising on software implementation during pre/post deployment, and developing methods for synchronous technology adoption into curriculum.

Requirements:

• Candidates must be communicative and able to carry a professional conversation, providing direct and understandable responses.
• A Bachelor’s degree with 3–5 years of experience in providing product support (both technical and non-technical) is desired.
• Demonstrated successful project management skills are required.
• Programming certifications, experience, or related coursework is a plus.
• Expertise in setting up and supporting synchronous communication, including voice, video, and chat, is necessary.
• Experience in supporting technology and learning management systems is preferred.
• Familiarity with web conferencing technology is also beneficial.

Benefits:

• Joining Foxit means being part of a company that is reshaping the future of PDF technology worldwide.
• Employees will have the opportunity to work with a diverse and global team.
• The role offers the chance to develop skills in a fast-paced and innovative environment.
• Employees can expect to engage in continuous improvement and collaboration with product teams.