Remote Lead AI Agent Architect (f/m/d)*

Description:

• As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents.
• You will manage the end-to-end deployment of Parloa's solutions, enhancing customer experiences for clients and partners.
• Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation.
• You will guide clients and partners in maximizing the value of Parloa's AI solutions, driving innovation in customer service.
• You will guide customers and partners through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan.
• You will drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs.
• You will simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively.
• You will identify and solve blockers together with other departments from Parloa and the customer.
• You will ensure seamless system integration within the AI agent, optimizing interactions and data exchange with external systems.
• You will document best practices, how-to’s, and product capabilities for internal and external use.
• You will apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards.
• You will collaborate with developers and Agent Integration Engineers to integrate customers’ systems to their AI Agents.
• You will mentor and help younger colleagues of your team on their journey.

Requirements:

• You must have proficiency in applying advanced prompt engineering techniques.
• You should have the ability to analyze customer requirements and craft LLM prompts that align with desired outcomes.
• A minimum of 3 years of proven experience in conversation design and AI agent development is required.
• You must possess strong project and stakeholder management skills, with a passion for meeting milestones and effective communication.
• An understanding of data structures and how information is stored and transmitted across different systems is necessary.
• You should be an expert in understanding user needs, who they are, and how they interact with a bot.
• Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents is essential.
• You must have exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows.
• Significant experience dealing with Enterprise customers is required.
• You must have C2 level German and C1 level English skills.

Benefits:

• You will join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• There is an opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup.
• You will receive benefits such as a Deutschland ticket, Urban Sports Club membership, Job Rad, Nilo Health, and weekly sponsored office lunches.
• Competitive compensation and equity package will be provided.
• You will enjoy flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth will be available.
• Regular team events, game nights, and other social activities will be organized.
• You can work from home and/or from beautiful office(s) in Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
• A hybrid work environment is offered, allowing for real connections while welcoming everyone in the office on certain days.