Remote Lead Engineer - LC Phone

Description:

• HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that supports over 2 million businesses globally.
• The company operates in a remote-first environment with over 1,500 team members across 15+ countries, fostering a culture of creativity, collaboration, and impact.
• The Staff Software Engineer will join the LC Phone Team, responsible for the core communication platform handling SMS, MMS, Voice Calls, WhatsApp, and RCS messaging.
• This role involves delivering a reliable, secure, and performant infrastructure that manages millions of time-critical operations, including purchasing phone numbers, delivering SMS, and connecting voice calls.
• The system currently handles over 100 million events daily across 15+ different services, contributing significantly to HighLevel’s revenue.
• The Staff Engineer will lead the technical direction of the platform, solve complex distributed system problems, and mentor over 10 engineers across five different product squads.
• Responsibilities include leading architecture and scaling decisions, improving reliability and performance of APIs, working with various technologies, driving observability and resilience, and ensuring data integrity and compliance.

Requirements:

• Candidates must have 6+ years of backend engineering experience, including designing fault-tolerant systems and working on high-scale platforms.
• Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing is required.
• Proven experience in optimizing availability, performance, and reliability in real-world systems under load is essential.
• Strong experience with relational and NoSQL data models, particularly with complex transactional data, is necessary.
• Candidates should have deep knowledge of frontend systems with any frameworks (Angular, VueJS, React) and familiarity with design principles and user experience.
• Familiarity with monitoring, SLOs, and root-cause analysis in production environments is required.
• Knowledge of hallucination mitigation strategies, such as code constraints and test scaffolding, is preferred.
• Excellent communication and cross-functional collaboration skills are essential.
• A pragmatic, hands-on leader who balances long-term vision with iterative execution is sought.

Benefits:

• HighLevel offers a remote-first work environment, allowing flexibility in work location.
• The company promotes a culture of innovation and collaboration, providing opportunities for personal and professional growth.
• Employees are part of a global community that values creativity and impact.
• The role includes mentoring opportunities, encouraging technical excellence and career development for team members.
• HighLevel is an Equal Opportunity Employer, ensuring a diverse and inclusive workplace.