Remote Microsoft 365 Cloud Engineer (m/w/d), remote oder hybrid ab Jan 26

Description:

• The position is for a Microsoft 365 Cloud Engineer (m/w/d) at Public Cloud Group, starting in January 2026, with options for remote or hybrid work in the DACH region.
• The company specializes in helping medium-sized businesses modernize their IT structures and establish a secure foundation within the Public Cloud.
• The role involves working with a team of 14 individuals focused on Microsoft 365, ensuring the administration and operation of Microsoft 365 environments for clients.
• Responsibilities include the operation and further development of Microsoft 365 customer environments, technical support within Managed Services, and handling second-level support requests.
• The engineer will perform administrative tasks such as user management, license assignments, group management, software distribution, and troubleshooting.
• Additional duties include supporting onboarding and offboarding processes, coordinating the transition of customer environments to operational Managed Services, and managing ticket dispatching.
• The role also requires taking calls and providing initial assistance for technical issues, documenting solutions, maintaining the knowledge base, and being on-call for emergencies.

Requirements:

• Candidates must have 3+ years of experience in IT support for Microsoft products or a similar role.
• Proficiency in German (at least B2 level) and English is required to provide comprehensive support to clients.
• Strong knowledge of Microsoft 365, including Intune, Security/Compliance Workloads, Entra ID, Exchange Online, Teams, and SharePoint is essential.
• Relevant certifications in the Microsoft 365 area are required.
• A good understanding of IT service and operational processes, with ITIL fundamentals being advantageous.
• A structured and service-oriented working style is expected.
• Experience with basic automation using PowerShell is desirable.
• Familiarity with Jira or similar ticket and project management systems is also preferred.

Benefits:

• The position offers the opportunity to work in a growing company with a focus on modern IT solutions.
• Employees can work remotely or in a hybrid model, providing flexibility in work arrangements.
• The role is part of a collaborative team environment, allowing for professional growth and development.
• The company values a structured and service-oriented approach, fostering a supportive workplace culture.
• Employees are encouraged to apply their skills in a dynamic and innovative setting, contributing to the modernization of client IT infrastructures.