Remote MSM Solutions Architect

at Praecipio

Posted 22 hours ago 2 applied

Description:

  • Praecipio is on a mission to build connected enterprises by integrating tools seamlessly with strategic vision and execution.
  • The Modern Service Management (MSM) solutions prioritize speed and provide 24/7 real-time support to ensure secure IT systems that are compliant and resilient.
  • Responsibilities include understanding and educating on SaaS solutions lifecycle, building client relationships, implementing business processes, managing multiple client engagements, leading requirements gathering, and creating documentation.
  • The role requires independent work on medium to large projects, voicing delivery risks, and partnering with teams to ensure high-quality deliverables.

Requirements:

  • Candidates must have knowledge in ITIL, Agile, DevOps, and best practices for advising and implementing client solutions.
  • Familiarity with automation tools and scripting languages such as Atlassian SDK, Javascript, Groovy, JQL, Python, SQL, and Bash/Shell is required.
  • Expertise in managing IT incidents, problems, and changes using ITIL frameworks is essential.
  • Understanding of security practices, including identity and access management, data protection, and vulnerability management is necessary.
  • Ability to analyze service data and generate reports using tools like Power BI, Tableau, or ITSM tools is required.
  • Candidates should possess active listening skills to understand client needs and translate them into effective solutions.
  • A minimum of 3 years of customer-facing consulting experience is required, with expertise in analyzing and optimizing work management processes across at least 3 distinct business units.
  • A minimum of 3 years implementing technical solutions across the Atlassian suite is necessary.
  • Candidates must have at least 3 years of experience leading client engagements in change management.
  • An Atlassian Certified Individual certification is required.
  • Willingness to travel up to 25% per quarter to client sites is necessary.

Benefits:

  • The salary for this position ranges from 115,000 to 125,000 USD.
  • Employees receive a 401K match.
  • Flexible PTO is offered to support work-life balance.
  • Employees are granted 40 hours of Volunteer Time Off to engage in community service.
  • The position is remote, available only in the US.