Remote Operations Lead Engineer (Remote - US)

Description:

• The Operations Lead Engineer will lead the Network Operations Center (NOC) functions, ensuring the stability, performance, and resilience of critical infrastructure.
• This role acts as a central point during incidents, outages, and escalations, guiding engineers and analysts toward operational excellence.
• The position offers the opportunity to shape monitoring strategies, implement automation, and optimize incident management processes to reduce manual intervention.
• The engineer will work closely with IT operations, cloud engineers, software developers, and customer support teams to influence both day-to-day operations and long-term technology roadmaps.
• The work environment is collaborative, fast-paced, and impact-driven, with room for innovation and leadership.
• Key accountabilities include leading the transformation of NOC functions, developing tools and dashboards for proactive issue detection, creating automated alerting processes, and ensuring compliance with industry frameworks.
• The engineer will oversee post-incident reviews, monitor NOC KPIs, produce operational reports, and drive continuous improvement initiatives.
• Participation in a 24/7 on-call rotation is required to maintain readiness for critical incident response.

Requirements:

• Candidates must have 5+ years of experience in a corporate IT environment, with at least 3 years in incident or problem management.
• Proven experience in ITIL disciplines, especially in Incident, Problem, and Change management, is required.
• The candidate should demonstrate the ability to manage high-impact IT incidents in pressured environments.
• Experience supporting 24/7 SaaS platforms and collaborating across technical and business teams is essential.
• Strong communication and presentation skills are necessary for this role.
• Familiarity with automation, monitoring, and infrastructure-as-code tools such as Terraform, Ansible, Jenkins, and Kubernetes is required.
• Knowledge of cloud platforms like AWS and Azure, including scalability, security, and performance optimization, is important.
• Bonus qualifications include ITIL certification, project management skills, Agile/DevOps practices, and scripting experience in Bash, PowerShell, or Python.

Benefits:

• The salary range for this position is $110,000–$140,000.
• Employees will have access to a 401(k) plan with a 100% match on the first 5% of contributions.
• Comprehensive medical, dental, and vision insurance is provided.
• Health Savings Account (HSA) contributions are included as part of the benefits.
• The company offers generous parental leave and company-paid short-term/long-term disability insurance.
• Life insurance coverage is also part of the benefits package.
• Employees receive paid time off, public holidays, and floating holidays.
• Additional voluntary benefits such as identity theft protection and legal coverage are available.