Join PulseLive as a Support Engineer and be part of a team that values high performance in both products and people.
The salary band for this position ranges from 105,280 to 128,244 AUD.
This role requires a willingness to relocate to the UK for 8 weeks of training with the UK-based Platform Engineering team.
As a Support Engineer, you will be responsible for maintaining system stability, efficiency, and user focus.
Daily tasks include troubleshooting and resolving issues across backend infrastructure and third-party integrations.
You will work hands-on with a cloud-native platform, investigating production issues, writing scripts for integration validation, and performing preventative maintenance.
The role involves conducting root cause analysis and responding to customer queries to ensure reliability and performance for sports clients and fans.
You will also suggest and implement long-term improvements to strengthen the platform.
Requirements:
Candidates must have solid experience operating distributed systems at scale.
Strong communication skills are essential for working across teams and with clients.
A good working knowledge of SQL and databases is required.
Infrastructure experience with AWS, Kubernetes, and Terraform is necessary.
Familiarity with CI/CD workflows, DNS, and Infrastructure as Code is expected.
Experience with observability tools like Prometheus and Grafana is preferred.
Programming experience in an object-oriented language, preferably Java, is required.
Candidates should be analytical, quality-focused, and comfortable with independent problem-solving.
Experience in balancing speed and stability in fast-paced environments is important.
Benefits:
The position offers the opportunity to work remotely while aligning working hours with the Australia/APAC region.
You will receive onboarding and training alongside the core team in the UK for 2–3 months.
Being part of a global sports tech team allows you to make a significant impact on how fans engage with sports.
The role provides a chance to solve real-world technical challenges and contribute to the future of digital experiences in sports.
