Remote Principal, Presales Solution Architect - Amazon Connect

Description:

• TTEC Digital is seeking a Presales Solution Architect to join their AWS Practice, which is a 100% remote role based in North America.
• The role requires an experienced AWS Presales/Solution Architect to act as the technical subject matter expert in developing relationships and opportunities with customers.
• The architect will work closely with customers’ C-Level and Technical Executives to define a next-generation Customer Experience vision in AWS, leveraging AI to design technical solutions.
• Responsibilities include being the subject matter expert in AWS and Amazon Connect-based solutions, designing innovative solutions based on customer needs, leading technical discovery during the sales cycle, and delivering immersive demonstrations.
• The architect will also develop presentations, proposals, and workshops, educate customers on AWS benefits, create Statements of Work, and lead workshops with customers and prospects.
• Building relationships with AWS and other vendor Solution Architects and Technical Leaders, contributing to TTEC’s Solution Frameworks, and providing support for RFP responses are also key responsibilities.
• The role involves helping customers expand beyond Amazon Connect to other AWS services such as EKS, Sagemaker, Bedrock, S3, and EC2.

Requirements:

• Candidates must have a proven track record of 3+ years in customer-facing roles designing complex solutions in a Technical Pre-Sales capacity.
• A minimum of 3 years of expertise in Amazon Connect and AWS is required.
• Candidates should have at least 7 years of experience in information technology or application development.
• Relevant Certifications or Accreditations in AWS are necessary.
• The ability to think critically and articulate technical recommendations into customer business value is essential, both verbally and through presentations.
• Excellent communication skills are required, with the ability to translate complex technical concepts to various audiences.
• Experience working with customers and partners is necessary.
• Candidates must be willing to travel up to 30% for customer and partner meetings.

Benefits:

• The position offers a competitive compensation package, with a salary range of $110,000 - $145,000 per year.
• Eligible employees will have access to medical, dental, and vision benefits, as well as tax-advantaged health care accounts.
• Financial and income protection benefits are included.
• Paid time off (PTO) and wellness time off are provided.
• The position is eligible to participate in an annual incentive program.