Remote Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services (Federal)

Description:

• The Principal Technical Consultant, Integrations Specialist is a functional and technical expert within the Customer Excellence Group at ServiceNow.
• This role involves consulting with customers and configuring ServiceNow Integrations based on best practices to drive customer business outcomes.
• The consultant will design and implement integrations between ServiceNow and third-party software platforms, programs, and applications.
• Responsibilities include leveraging AI in work processes, devising integration development plans, and implementing the latest ServiceNow AI offerings.
• The consultant will develop solutions based on user requirements, coordinate with other developers, and ensure best practices in integration processes are followed.
• The role requires acting as a Subject Matter Expert (SME) to solve complex user issues related to Integrations and AI solutions.
• Additional tasks include checking and correcting data configuration conflicts, analyzing current instance configurations, and advising on system errors or architecture issues.

Requirements:

• An active security clearance is required for this position.
• Candidates must have at least 8 years of configuration/development experience with complex integration technologies.
• A demonstrated ability to influence and consult in complex customer environments is essential.
• Candidates must maintain at least 2 ServiceNow mainline CIS certifications and a ServiceNow Certified Application Developer (CAD) certification.
• The role requires experience in architecting systems integrations and creating complex high-level architecture diagrams.
• Extensive experience with integration technologies such as Web Services (REST/SOAP), middleware, and SaaS technologies is necessary.
• Understanding of AI Models, Deep Learning Models, and Large Language Models, particularly Generative AI, is required.
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
• Candidates should have experience with ServiceNow platform capabilities, data management, and database design.
• Strong Javascript skills and experience with technical components like LDAP, VPN, and SSO are required.
• Strong interpersonal skills, analytical abilities, and a customer-centric attitude are essential.
• The ability to perform tasks independently and good presentation and report-writing skills are necessary.
• Up to 30% travel annually is expected.

Benefits:

• ServiceNow offers a flexible work environment with various work personas to accommodate different working styles.
• The company is committed to creating an accessible and inclusive experience for all candidates.
• ServiceNow is an equal opportunity employer, ensuring all qualified applicants receive consideration without discrimination.
• The company provides reasonable accommodations for candidates who require assistance during the application process.
• Employment is contingent upon obtaining any necessary export control approvals for positions requiring access to controlled technology.